HM Revenue & Customs
Clearance Team Support Officer
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Job Summary
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The Clearance and Counteraction Team sits within CT Structure in BAI, HMRC Strategy & Policy and is a small, friendly multi-grade team based in Birmingham. The team receives over 11,000 clearance applications yearly which must be dealt within a 30-day statutory time limit.
A clearance is a statement that, given the facts and in the circumstances described in the application, HMRC would not wish to invoke specified anti-avoidance provisions or that there will be a particular tax outcome. The transactions involved are mainly associated with corporate reorganisations.
As a Clearance Team Support Officer, you will play a key role in supporting a multi-grade team of tax advisers, working closely with colleagues across all grades to ensure clearance applications and related correspondence are handled within strict deadlines.
Job Description
The role is to carry out administrative and data management tasks, ensuring efficient processing of clearance applications.
Role Responsibilities Include:
- Recording applications and creating risk assessment sheets from our external mailbox/Digital Mail Service queue
- Maintaining and updating clearance databases
- Preparing and issuing clearance letters
- Coordinating the transfer of paper records to and from remote storage
- Responding to enquiries regarding the progress of clearance applications, referring complex cases to the appropriate adviser
- Managing the internal mailbox to share clearance information with colleagues
- Keeping a database of referrals from internal colleagues
Please note that duties are not limited to the above and may include other business functions as required.
Person Specification
We are looking for a motivated and enthusiastic individual who thrives in a fast-paced environment.
You Must Be:
- Highly organised
- A team-player working flexibly to support colleagues
- Capable of managing multiple priorities while maintaining attention to detail
Essential Criteria:
- Proven ability to organise and prioritise a varied workload, manage multiple tasks at pace and consistently deliver high-quality work to tight deadlines
- Strong experience and proficient use of Microsoft 365 applications (including Outlook, Word, Excel and SharePoint) in a work environment
Behaviours
We'll assess you against these behaviours during the selection process:
Delivering at Pace
Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
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- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV, to include your job history, covering up to your last 3 jobs/roles, 100 words max per role.
- A 500-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification.
- Separate 250-word statement for the specified Behaviour: Delivering at Pace.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your behaviour statement.
At full sift your behaviour statement, your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked experience-based questions to assess what you are capable of and strength-based questions to assess your motivations relevant to the role.
[This is an example of a strengths-based question]:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place face to face in Birmingham. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
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To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
This role is not eligible for skilled worker sponsorship.
The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £41,700. In some cases, the minimum can be reduced to £33,400 (via ‘tradable points’) but this role pays below both amounts, and therefore is not eligible.
The HMRC App
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.
Reserve List
A reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Hybrid Working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can
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