Betsi Cadwaladr University Health Board
Clerical Officer
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Job Overview
We are looking to recruit two enthusiastic, motivated people who will provide clerical duties. The post will be based at Royal Alexandra Hospital, Marine Drive, Rhyl.
The successful candidates will have a good standard of education, good communication skills, be able to work on their own initiative and be efficient and organised with their own workload. The candidates should also have keyboard skills.
A good telephone manner and communication skills are essential. The ability to speak Welsh would be beneficial but is not essential. The post holder will be required to demonstrate a professional and sensitive manner and maintain confidentiality at all times.
Main Duties of the Job
- Undertake clerical and some word processing duties as directed by the team.
- Assist with the booking / rearranging of appointments as directed by the team.
- Deal with enquiries either on the telephone or face to face from health professionals, colleagues, and the public, under the guidance of the administrative team.
- File reports / letters or relevant information within individual case notes following relevant protocols and in an accurate and timely manner.
- Dealing with incoming and outgoing mail and distribute accordingly.
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The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our Organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
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Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Qualifications
Essential criteria
- Educated in English to GCSE standard or NVQ L2 Administration or Demonstratable Experience
Desirable criteria
- IT Qualification
Experience
Essential criteria
- Previous clerical/administrative experience
Desirable criteria
- Experience of working in the NHS
Skills
Essential criteria
- Basic keyboard skills
- Able to use electronic information systems
- Ability to work to strict deadlines and prioritise tasks with minimal supervision
Desirable criteria
- Previous use of oracle or similar system.
- Working knowledge of the WPAS (patient administration system)
Essential Criteria
Knowledge, Personal Qualities and Other Relevant Requirements
- Knowledge of Confidentiality
- Willing to Learn new skills
- Excellent Communication Skills with all Stakeholders
Desirable criteria
- Welsh Speaking
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