Betsi Cadwaladr University Health Board
Clerical Officer - Continence Team, Wrexham
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Job Overview
An opportunity has arisen for an enthusiastic and organised Band 2 Clerical Officer to join the Continence Team. The position will be part of a job share working 18.75 hours a week to provide administrative support for the Continence Team based at Wrexham Maelor Hospital.
The post holder will be an excellent communicator who is familiar with a full range of clerical tasks and be able to undertake specific duties when necessary. Experience of working in a busy office environment and a good standard of typing and IT skills are essential.
The post holder must have the ability to work using their own initiative as well as part of a team and have a commitment to providing quality administrative support to the Continence Team.
Main duties of the job
To provide and organise a comprehensive high level, efficient, accurate and prompt administrative service to the Continence Team and assist in the smooth running of the service. The post holder deals with highly sensitive and confidential information relating to issues affecting patients and their families.
The role consists of:
- Processing patient referrals & product request forms
- Arranging patient appointments via an in house IT system
- Uploading patient documentation
- Processing cancelled clinics, contacting patients & rearranging OPD appointments
- Preparing and arranging associated documentation for Continence training courses
- Creating & processing stock orders
- Receiving deliveries and organising the incoming and outgoing post
- Reporting and logging Estates issues
- Dealing with all manner of general enquiries, over the phone and via email from patients & colleagues
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As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.
Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
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Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Good general standard of education (e.g. GCSE Maths & English and or equivalent level of work experience)
- Good IT skills & computer awareness including Microsoft Office and Outlook
- ICDL (ECDL) or equivalent experience
Desirable criteria
- Knowledge of the hospital IT systems
Experience
Essential criteria
- Previous clerical /office experience
Desirable criteria
- Experience of working in a health care setting
Aptitude And Abilities
Essential criteria
- Good communication skills both written and verbally
- Able to prioritise tasks
- Good organisational skills
- Ability to work alone as well as part of a team
Desirable criteria
- Ability to speak Welsh
- Minute taking skills
Values
Essential Criteria
- Motivated
- Reliable
- Good interpersonal skills
- Flexible and adaptable to changing service demands
Other
Essential criteria
- Able to travel to meet the requirements to the Health Board
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