Bolton NHS Foundation Trust
Clerical Officer
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An exciting opportunity has arisen for admin and clerical staff to join the Neurology Long Term Conditions and Stroke Community Therapy teams.
We have opportunities available to work within our Neurology Long Term Conditions and Neurotherapy and Stroke Therapy Services. The role will be to provide administrative support to services and part and full-time hours would be considered.
Candidates must be:
- Highly motivated
- Able to multi-task in a busy administration office
- Possess excellent communication skills as you will be expected to work with a diverse range of people
- Have good IT skills and attention to detail
We aim to deliver a high standard of service to our patients and medical team.
The department oversees a high volume workload, so you must be able to demonstrate experience of meeting deadlines. The ability to work effectively as part of a team is essential.
Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
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Main roles and responsibilities will include:
- Storage, retrieval and archiving of case notes to support outpatient episodes, customer service, patient registration and data input.
- Maintain knowledge of filing systems and ability to file casenotes in correct location. Understand the importance of accurate and timely filing.
- If casenotes are not in main storage areas use tracking system to locate and request where necessary.
- Action any telephone request from colleagues, patients, outside agencies.
- Update LE2.2 tracking system to show location and current status of casenotes in relation to document management.
- Filing confidential information away into the casenotes and retrieving casenotes for consultants, secretaries or nurses.
- Registering of referrals and booking appointments on the Trust systems.
- Daily checking of the Envoy system to ensure cancellation slots are fully utilised.
Bolton Foundation Trust aims to ensure the wellbeing and development of all our staff team and are committed to the continuous improvement of staff engagement initiatives.
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As an organisation we are committed to placing the patient at the heart of everything we do and in the provision of safe, effective patient care that acknowledges and ensures dignity. With this in mind we are seeking to recruit staff who share the organisation's values and beliefs. The department has an excellent recruitment and retention rate, which reinforces the supportive team approach to our staff. Bolton itself is a culturally diverse university town within easy motorway access of Manchester and surrounding areas.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.
For further details / informal visits contact:
- Name: Susan Dennis
- Job title: Deputy Business Manager
- Email address: sue.dennis@boltonft.nhs.uk
- Telephone number: 01204 462766
Susan Bannister, Principal Service Lead
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