Betsi Cadwaladr University Health Board
Clerical Officer/Receptionist
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Job Overview
The ability to speak Welsh is essential for this post.
An exciting opportunity has arisen for clerical officer to join the team at Denbigh Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to Denbigh Hospital. The post holder will be the first point of contact for telephone communication. The post holder will work within the Denbigh Hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital.
Main duties of the job
The purpose of the role is to:
- Offer general assistance to service providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the MIU Department and Outpatients including the provision of clerical support to clinical staff and other members of the team
- Facilitate effective communication between patients, members of staff, secondary care and other associated healthcare and wellbeing agencies
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Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply now" to view in TRAC.
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Person specification
Qualifications
Essential criteria
- Able to demonstrate English and Maths to GCSE or equivalent experience
- IT or word processing qualification (e.g. RSA 2 or equivalent experience)
Desirable criteria
- ECDL
- NVQ Level 1 or equivalent in customer service
Experience
Essential criteria
- Experience of using a computer system (e.g. GP clinical IT system)
- Previous experience of working in a reception/office environment
- Experience of working with the general public
Skills
Essential criteria
- Ability to work in a busy environment, and deal with a number of different tasks simultaneously
- Ability to communicate tactfully with patients
- Ability to resolve issues ‘on the spot’ using own judgement
Knowledge
Essential Criteria
- An understanding of confidentiality involved with post
Personal Qualities
Essential Criteria
- Ability to work as part of an integrated multi-skilled team member without direct supervision
- Ability to determine own work load priorities
Other Relevant Requirements
Essential criteria
- Welsh Speaker
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