NHS Scotland
Clerical Officer/Receptionist - Specialist Children’s Services
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NHS Greater Glasgow and Clyde
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
As part of the Business Support Team, you will provide a comprehensive administrative and secretarial service to the multidisciplinary teams within Specialist Children's Services, including CAMHS, Community Paediatrics and the Neurodevelopmental Pathway.
Your primary focus will be supporting the North CAMHS Service, ensuring the delivery of an efficient, responsive and high-quality administrative service that supports both colleagues and patients.
This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).
Duration, Location, and Working Pattern:
- This is a full-time permanent post working 36 hours per week
- This post is based within the main reception area of the North CAMHS Service - Woodside Health and Care Centre
- You will work Monday to Friday with the following pattern:
- Monday: 9.00 am - 4.00 pm
- Tuesday: 9.00 am - 4.00 pm
- Wednesday: 9.00 am - 5.00 pm
- Thursday: 9.00 am - 5.00 pm
- Friday: 8.30 am - 5.00 pm
Key Responsibilities
- You will provide a comprehensive administrative and secretarial service, supporting a multidisciplinary team by managing telephone calls, emails, patient appointments, EMIS and clinician diaries.
- You will act as a single point of access for referrals and enquiries, ensuring they are handled efficiently and professionally. Working both independently and as part of an established Business Support Team, you will support the wider administrative functions of Specialist Children's Services as required.
- You will be responsible for welcoming patients, families and visitors, delivering excellent customer service and maintaining effective communication with members of the public and healthcare professionals. You will manage your workload effectively, prioritising competing demands and adapting to interruptions while ensuring deadlines and service standards are met.
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Knowledge, training, qualifications and/or experience required to do the job:
- Previous experience in an administrative or secretarial role, ideally within a healthcare or public sector environment.
- Experience managing appointments, diaries and electronic patient record systems, such as EMIS, is desirable.
- Excellent organisational skills with the ability to prioritise a busy and varied workload.
- Strong communication and interpersonal skills with a commitment to delivering excellent customer service.
- Ability to work independently while contributing effectively as part of a multidisciplinary team.
- Good IT skills, including experience using Microsoft Office applications.
- An understanding of confidentiality, data protection and information governance within an NHS environment is desirable.
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
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For an informal discussion, please contact: Tracy McGeachin - Senior Business Support Assistant on 0141 201 5640 or tracy.mcgeachin@nhs.scot
Details on how to contact the Recruitment Service and the Recruitment Process:
This post may close early due to the volume of response. Please submit your application form as soon as possible.
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NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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