An exciting opportunity has arisen in the Radiology department for a Clerical Supervisor

We are currently seeking a keen, enthusiastic, self-motivated and highly organised individual with excellent communications skills to supervise our current team of Appointments staff.

The successful post holder will supervise the administration team and be an effective member of the Department by providing a high standard of clerical services.

Key Responsibilities

• Supervise the administration team
• Provide a high standard of clerical services
• Demonstrate excellent communication, operational and interpersonal skills
• Responsible for supervising and managing staff, prioritising work, monitoring breach dates correctly and booking complex procedures for imaging in line with DM01 Diagnostic, 18-week referral to treatment and cancer targets
• Work closely with clinicians, clinical leads and managers to ensure the delivery of the diagnostic pathways
• Be multi-skilled, with a good working knowledge of diagnostic appointment booking templates, capacity and demand
• Directly supervise and line manage a team of higher appointment clerks
• Assist in the production of staff rotas and first line sickness management
• Ensure coverage of the Radiology booking service by ensuring appropriate staff cover
• Implement and assist in the modality training of all staff
• Liaise directly with AUH supervisor regarding cross site booking and staff management
• Co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes
• Co-ordinate changes to established plans arising from cancellations or deferment of admission by patient and to ensure medical, day case ward and radiography staff are aware of these changes
• Communicate changes to appointments to patients over the telephone often at short notice
• Assist in the provision of a pleasant and efficient service ensuring patients experience a professional level of care and be able to empathise with upset patients and relatives and sometimes, volatile situations