Situ
Client Accommodation Consultant
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Department: Operations
Reporting to: Operations Team Lead
Location: Exeter (In-Office)
Salary: £26,000 plus a competitive uncapped bonus package
Are you ready for your next step?
Help people feel at home wherever work takes them! If you enjoy working at pace, taking ownership, and driving results, we'd love to hear from you.
As part of our team, you'll connect clients with exceptional serviced accommodation across the globe, making complex travel and relocation needs feel effortless. From supporting business travellers on international projects to helping relocating employees settle into a new city, your work will have a real impact on people's experiences every day.
Whether you've built your career in sales, travel, hospitality, or housing, we'll give you the tools, training, and support to thrive. What matters most is your ability to build relationships, solve problems, and deliver service with heart.
With a trusted global network spanning 144+ countries and ambitious growth plans, there's never been a more exciting time to join Situ. From our state-of-the-art Exeter HQ, you'll be part of a team that's redefining serviced accommodation on a global scale.
You Will Need
As a Client Accommodation Consultant at Situ, you play a vital part in turning enquiries into bookings through outstanding service, commercial awareness, and effective relationship building.
You will:
- Respond quickly and proactively within agreed SLAs, maintaining speed and accuracy
- Understand client preferences, pressures, and booking behaviours
- Deliver efficient, tailored solutions that build trust and drive retention
- Develop strong relationships with our property partners
- Negotiate competitive rates, favourable terms, and availability to meet client needs while protecting margin
- Work closely with the Commercial, Supply Chain, and Guest Care teams to support account growth and ensure a seamless booking journey
- Take ownership of the solution, the relationship at booking stage, and the booking outcome
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Working with a high degree of ownership, you'll manage enquiries end-to-end, balancing responsiveness, accuracy, and attention to detail while consistently meeting agreed performance standards and conversion targets.
A conversation-first approach is encouraged. Phone conversations are expected to be used proactively to accelerate decision-making, build trust, explore customer needs, and provide a personalised service that supports successful booking outcomes.
Our Benefits
We're committed to investing in our people. Alongside exciting career opportunities, you'll enjoy a benefits package that supports your health, wellbeing, and personal growth.
Time to recharge:
- 27 Days of Holiday (including two rest days) + Bank Holidays
- Birthday Celebration Day
- Paid Length of Service Sabbaticals
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Recognition & Experiences:
- Quarterly Reward Experiences
- International Travel Opportunities
Your Health & Wellbeing:
- Private Medical & Dental
- 24/7 GP Access
- Employee Assistance Programme
Financial Benefits:
- Electric Car, Cycle & Tech Salary Sacrifice Schemes
- Workplace Pension (with increasing employer contributions based on length of service)
Everyday Perks:
- Access to Employee Discounts
- Complimentary Office Lunch
- A Host of Social Events & Networking Opportunities
About Us
People are at the heart of everything we do!
Our approach — Connected by People — shapes every interaction, helping us build lasting relationships, achieve exceptional client retention, and create a workplace where our people can thrive.
Our success is built on strong, long-term relationships and a reputation for delivering outstanding service. As we continue to grow, we're looking for people who share our passion for delivering exceptional experiences and making a genuine difference.
If you're looking for a role where your contribution is valued, your development is supported, and you can be part of an ambitious and people-first business, we'd love to hear from you.
We know that great candidates don't always tick every box. If this role excites you and you feel you could make a positive impact, we'd love to hear from you, even if your experience doesn't match every requirement listed.
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