Group Metropolitan
Client Account Manager
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Group Metropolitan
Group Metropolitan was founded in 1985 as an electrical contractor carrying out small moves and changes projects for a select few clients. Over the past 40 years, we have grown into a turnkey Principal Contractor offering in-house tradespeople. This has been achieved by working collaboratively with our clients to understand their needs and become an extension of their business,’ expanding our service offerings and geography to meet the expectations required. Whilst the business has seen organic growth over the years, our core values of Safety, Quality, Integrity and People, remain the same.
Type of contract: Permanent Role
Hours: Mon – Fri - 7am - 4pm
Location: London Based (Visit Buildings Across the southern region)
Generally, the above hours will be flexible in line with the needs of the business. We operate a fair working policy but if any extended overtime is worked by agreement of your line manager, then overtime payment will be applicable.
The Client Account Manager's Core Responsibility
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The Client Account Managers core responsibility is to build and maintain strong client relationships, ensuring satisfaction and driving business growth by understanding client needs, managing project leads, and resolving issues with Governance and understanding process.
Key Roles and Responsibilities
- Provide direction, coordination, and control throughout the lifecycle of projects and operational activities
- Oversee projects from initiation to completion, ensuring delivery on time, within budget, and to client expectations
- Manage the commercial performance of projects, including monitoring ongoing works and identifying additional opportunities
- Act as the primary day-to-day liaison for the client, maintaining strong client relationships and ensuring high levels of client satisfaction
- Monitor account and delivery performance, identify trends and risks, and implement strategies to improve operational and client outcomes
- Analyse processes and recommend improvements to governance, compliance, and operational frameworks
- Ensure projects and operations comply with organisational policies, industry standards, and regulatory requirements
- Prepare and deliver regular performance and operational reports to GML and client leadership teams
- Collaborate with estimating teams and department leads to support project opportunities, business growth, and client retention strategies
- Support escalation management, ensuring issues are resolved effectively and within agreed timeframes
- Attend client meetings, review calls, and operational discussions as required
- Maintain accurate project documentation, reporting records, and account information
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Key Benefits
- Following 12 months of continuous employment, you are entitled to become a beneficiary of the Employee-Owned Trust (EOT) scheme.
- Private Healthcare for you and your dependents.
- Private Dental Insurance.
- Life Insurance.
- Pension Scheme.
- Length of Service reward scheme.
- Tradepoint discount scheme.
- Family-friendly benefits.
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