Katie Bard
Client Account Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Account Manager – Technology
Birmingham | Hybrid - 2 to 3 days in office
We are recruiting an experienced Client Account Manager for a growing technology business.
This is a genuinely end-to-end account management role. You will take ownership of clients from the point of onboarding, manage the implementation and transition into service, and remain accountable for the relationship through ongoing delivery, renewal, and growth.
This is not a Customer Success role where established accounts are handed over after onboarding. Candidates must have personally managed the complete client lifecycle within a technology, software, or technology-enabled business.
You will:
- Lead the onboarding and implementation of new clients.
- Establish relationships with key stakeholders at all levels.
- Create and deliver client account and stakeholder management plans.
- Manage clients through the transition from implementation into business-as-usual service.
- Lead monthly service reviews and quarterly steering-group meetings.
- Monitor service delivery against contractual SLAs and client expectations.
- Measure client satisfaction and lead annual review processes.
- Manage escalated concerns and coordinate internal resolution.
- Use reporting and analytics to identify risks and areas for improvement.
- Manage renewals, retention, and account growth.
- Develop opportunity pipelines in partnership with clients.
- Act as the voice of the client across Sales, Product, and Operations.
- Deliver account revenue in line with agreed budgets.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Applicants must be able to demonstrate:
- End-to-end ownership of client accounts, beginning with onboarding and implementation.
- Account management experience within technology, software, or a technology-enabled service.
- Experience managing ongoing service delivery, reviews, renewals, and retention.
- Strong commercial awareness and the ability to identify account-growth opportunities.
- Confidence managing senior client stakeholders and challenging conversations.
- The ability to coordinate multiple internal teams on behalf of the client.
- Strong organisation across a portfolio of accounts.
- Experience using HubSpot or another CRM platform.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This role will particularly suit someone who enjoys building a relationship from the very beginning and remaining accountable for its long-term commercial success.
Katie Bard is acting as an employment agency and is an equal opportunities employer.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London