Helpthemove
Client Account Manager
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About Helpthemove
Helpthemove are one of the UK’s leading PropTech companies in the UK. Our software is utilised by major corporations, thousands of letting agents, housing associations and developers across the UK to automate over 300,000 tenant notifications and utility switches per year.
We’ve been established since 2014 and have demonstrated growth YOY since inception!
Due to great success and exciting growth plans we’re now seeking to add a Client Account Manager to our fantastic team! Ideal candidates will uphold our positive company values and fit in with our culture, as well as being energetic, hard-working, positive individuals with a passion for helping people!
Role Overview
As a client account manager, you’ll be working with our clients to build and maintain strong relationships whilst nurturing the account to ensure it is performing at its optimum level.
Key Responsibilities
- Building & maintaining strong customer relationships customers as their AM.
- Expanding customer accounts, spotting opportunities, and liaising closely with the sales & customer service teams, operating as the bridge in between.
- Proactively contacting customers on the phone and virtual calls.
- Continuously monitoring customer progress, proactively addressing any issues.
- Assisting customers in configuring and customising their account settings.
- Providing and co-ordinating appropriate in-depth training on products & services.
- Proactively identifying customer needs and providing tailored solutions to ensure successful implementation of solutions.
- Gathering customer feedback and insights to identify areas for improvement.
- Focused on and a good understanding of customer for long term retention.
- Analysing data/looking at trends & building a reputation to promote referrals.
- Ensuring good handover and customer transition from the onboarding team.
- Staying up to date with industry trends and best practices in customer success and training methodologies.
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Requirements
- Minimum of 2 years' experience in an AM/sales/customer service position.
- Experience in the property, tech or PropTech space would be ideal, not essential.
- Excellent interpersonal and communication skills, with the ability to build and maintain strong client relationships across different levels.
- Interested in building up a positive reputation in the area to promote referral.
- Happy to get involved in onboarding and training customers when required.
- Confident in picking up the phone to contact clients and arrange virtual calls.
- Demonstrated ability to think strategically & identify growth opportunities.
- Proactive, analytical & solution-oriented mindset, with the ability to analyse complex situations, identify root causes and develop effective resolution.
- Strong focus on achieving targets and delivering results, with the ability to effectively prioritise tasks and manage multiple client accounts simultaneously.
- Positive, ambitious, hardworking, organised, enthusiastic personality.
- Resilient, tenacious, able to use initiative, solve problems & support customers.
- Proficient in data analysis and reporting, with ability to make data-driven recommendations.
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Benefits
- Hybrid working: 3 days in the office, 2 from home.
- 25 days annual leave plus bank holidays, increasing the longer you're with us.
- Private Healthcare
- Annual Bonus Scheme — rewards the whole team when we hit our company goals together.
- Culture & Recognition — Regular socials, a monthly budget for team lunches, and Bonusly, our platform for recognising each other's efforts, redeemable for gift cards or cash.
- Financial Wellbeing — Access to Mintago, our financial wellbeing platform, offering free financial advice, retirement planning, salary sacrifice schemes, and discounts across 200+ retailers.
- City centre location — Easy access to bus, tram, and cycle routes right from our Manchester office.
Helpthemove is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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