ASK4
Client Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The Vacancy
If you're someone who genuinely enjoys building relationships and making sure clients feel looked after, this could be a great fit. We're looking for a Client Account Manager to join the team at ASK4, working across a portfolio of clients to deliver excellent service and keep things running smoothly.
About the role
ASK4 provides high-speed connectivity to residential developments across the UK and Europe — think student accommodation, build-to-rent, and beyond. As a Client Account Manager, you'll be the day-to-day point of contact for a set of assigned clients, owning their service experience from induction through to ongoing relationship management. You'll handle escalations, run service reviews, spot trends in the data, and work closely with internal teams to make sure client needs are being met. You'll also support the Strategic Account Directors with client retention and growth.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
It's a role that blends account management, problem-solving, and stakeholder engagement — with plenty of variety day to day.
What you'll be doing
- Building and maintaining strong relationships with clients at operational and site level
- Running service review meetings, on-site and remotely via Microsoft Teams
- Managing escalations and leading resolution efforts when issues arise
- Overseeing client projects and keeping internal systems (including HubSpot) up to date
- Analysing service data to identify trends and support continuous improvement
- Training new client contacts on ASK4 products, services, and support processes
- Acting as the client's internal advocate across the business
About you
- Experience in an account management or service management role
- Comfortable working in a customer or client-facing environment
- Strong written and verbal communication skills
- Confident using Microsoft Office, particularly Excel for data analysis and reporting
- Analytical, organised, and good at managing competing priorities
- Full clean UK driving licence
- Experience in a technology company or knowledge of PBSA, BTR, or IoT markets would be a bonus — but it's not essential
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are committed to fostering an inclusive workplace where diversity is valued. We welcome applications from people of all backgrounds and identities and ensure fair treatment for all, regardless of protected characteristics under the Equality Act 2010.
We are happy to make reasonable adjustments throughout the recruitment process and beyond, to ensure it is accessible and fair for everyone. If you require any adjustments or would like to discuss your needs, please contact us at careers@ask4.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills