Quicklet
Client Accounting Manager
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Location: Belfast and Lisburn
Hours: Monday-Friday, 8:30am-5:00pm
Salary: £38,000 - £42,000 DOE
About the Role
Our most important promise to our landlords is simple: they are paid on time, every time - or proactively informed if there is an exceptional reason why they won’t be. The Senior Client Accounts role is ultimately accountable for ensuring this standard is delivered without exception.
As our business continues to grow, we are looking for an experienced Senior Client Accounts professional to lead our Client Accounts team.
This is not a traditional accounting role. We operate in a fast-paced property management environment where service, communication and accuracy are equally important. We’re looking for someone who thrives in that environment - someone who can make sound decisions, prioritise effectively and keep the department moving without ever compromising compliance or attention to detail.
This is a hands-on leadership position. Whilst you will be responsible for the performance and development of the Client Accounts team, you will also work alongside them every day. You’ll lead from the front, support the operation during busy periods and set the standard for service, accountability and professionalism.
We’re looking for someone who doesn’t pass problems on - they own them until they’re resolved.
Key Responsibilities
As the Senior Client Accounts professional, you’ll be responsible for leading our Client Accounts function for the Group whilst remaining actively involved in the day-to-day operation of the department.
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Your responsibilities will include:
- 100% of landlords paid on time or proactively informed if payment cannot be made on time.
- Leading, coaching and developing the Client Accounts team, setting clear expectations and holding individuals accountable for performance.
- Conducting regular one-to-one meetings, performance reviews and supporting recruitment and onboarding.
- Processing, reviewing and authorising landlord, tenant and contractor payments.
- Ensuring client accounts remain fully reconciled and compliant with all Client Money Protection requirements.
- Resolving complex client accounting queries and acting as the escalation point for the team.
- Monitoring departmental performance through KPIs and implementing improvements where required.
- Identifying opportunities to improve processes, increase efficiency and enhance customer service.
- Working collaboratively with Property Managers to ensure the smooth running of the business.
- Maintaining robust financial controls, supporting audits and ensuring adherence to company policies and procedures.
- Leading by example with a hands-on approach, supporting the team during busy periods and taking ownership of issues through to resolution.
Essential Criteria
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- At least five years’ experience within a Client Accounts or Property Accounts environment, including a minimum of two years leading or supervising a team.
- Experience managing high-volume landlord, contractor and tenant payment runs.
- Proven ability to work effectively within a fast-paced operational environment.
- Strong understanding of reconciliations, financial controls and compliance.
- Excellent communication and stakeholder management skills.
- Advanced Microsoft Excel skills.
- A proactive, hands-on leadership style with a willingness to support the team operationally whenever required.
- A strong focus on customer service, accountability and continuous improvement.
Desirable Criteria
- Experience using SME Professional.
- Previous experience within residential lettings or property management client accounting.
- Knowledge of the residential lettings industry across Northern Ireland and Scotland.
Why Join Quicklet?
Quicklet is a scaling business with ambitious plans, creating genuine opportunities for people who want to grow with us.
You’ll get:
- A competitive salary based on experience
- A culture-led company where values influence our decisions
- Quarterly company events and team celebrations
- A trusted working environment, including access to our work-from-home initiative after probation
- The opportunity to make a real impact in a growing business
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