TAG Heuer
Client Advisor - Bicester Village
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Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?
At TAG Heuer, you will have the opportunity to work with some of the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.
Job Responsibilities
A Performance-Driven Salesperson Who Consistently Seeks to Achieve Sales Targets Through Selling Techniques & Collaboration
- Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store.
- Supports colleagues & other team members in the boutique.
- Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints).
- Proposes new ideas to develop sales (merchandising, events, product mix…).
A Client Development Specialist Who Leverages All Available Resources to Build Long-Lasting Personal Connections with Clients
- Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.
- Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided.
- Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business.
- Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship.
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An Active Contributor to Operations Excellence Who Respects Retail & Administrative Processes on the Floor
- Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…).
- Leverages properly all tools (CEGID, Salesforce) and performs VM.
- Coordinates Aftersales operations until the return of the watch.
- Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…).
- Contributes to a positive, inclusive and supportive work environment.
- Contributes to the store maintenance.
- Ensures compliance with internal control policies.
Profile
- Knowledge of luxury retail environment (minimum 2 year-experience)
- Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
- Fluent in English, a second language is a plus
- Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
- Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales…
- Knowledge of Client and Clienteling KPIs
- Knowledge of digital tools
- Knowledge of / interest for Brand DNA, history & collections
- Knowledge of Front and Back tools
- Knowledge of (Brand) Retail Procedures
- Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients
- Open minded, excellent interpersonal and communication skills
- Energetic, self-motivated, action and results-oriented
- Self-starter, able to work effectively in a fast-paced and dynamic environment
- Adaptable to changes, flexible, able to bring up new ideas and solutions
- Team spirit, high integrity and transparency
- Ability to represent the Maison in & outside the store, great presentation skills
- Digitally savvy, fast learner and rigorous
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We encourage you to apply even if you do not meet all the criteria listed.
Additional Information
Your benefits at TAG Heuer UK:
- 25 days annual leave plus bank holidays
- 8% monthly pension contribution
- Private health insurance
- Critical illness and life cover
- Company car
- 24/7 access to employee assistance programme
- Tailor-made onboarding program
- Career and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and much more!)
- Exclusive discounts on selected LVMH products
Salary circa £27,000
As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.
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