Loro Piana
Client Advisor - Harrods ACCS
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Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world’s finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence
As a Client Advisor, you will consistently exceed client expectations through a personable and engaging approach, driving both individual and team success.
Job Responsibilities
- Achieve individual and store objectives.
- Engage and connect with clients on an emotional level to deliver an exceptional, tailored, and unforgettable experience.
- Cultivate meaningful, long-lasting client relationships through proactive engagement.
- Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
- Develop and grow your client book, maintaining accurate client profiles using company systems.
- Deeply understand and confidently share our brand history and heritage.
- Showcase our product categories through expert knowledge and compelling storytelling.
- Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
- Support with Visual Merchandising in accordance with Loro Piana guidelines.
- Maintain pristine product presentation and organization across both front and back-of-house areas.
- Support with inventory management and ad hoc back of house tasks.
- Follow the company’s policies and procedures including Loro Piana’s standards in terms of grooming and behaviour.
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- Proven experience in a similar retail environment.
- Client-centric mindset with a passion for consistently exceeding expectations.
- Proven track record of achieving individual targets and contributing to collective team results.
- Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.
- Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit.
- Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.
- Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset.
- Deeply passionate and knowledgeable about our products and the luxury industry.
- Committed team player with a strong collaborative approach across key stakeholders.
- Fluent in English (spoken and written); proficiency in additional languages is a plus.
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