Carl Friedrik
Client Advisor
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Summary
Carl Friedrik is a travel and leather goods brand challenging traditional luxury. We empower modern professionals in their day-to-day lives with our unique blend of timeless design, understated confidence, and quality.
About the role
We are looking for a talented Client Advisor to play a key role in our central London store. You will be at the forefront of our brand’s physical presence, responsible for driving sales and delivering unparalleled customer service. This role requires a passion for luxury, excellent communication skills, and a customer-centric mindset.
Who you are
You are a dedicated, detail-oriented individual with a passion for working in a fast-paced and creative environment. If you are motivated to contribute to a team committed to excellence, innovation, and professional growth, we invite you to explore this exciting opportunity.
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Your responsibilities
- Ensure every client receives a personalised and exceptional shopping experience.
- Achieve and exceed sales targets through effective upselling and cross-selling techniques.
- Assist in maintaining the store’s visual presentation and cleanliness.
- Manage inventory, ensuring products and materials are well-stocked and organised.
- Process transactions accurately and efficiently, handling payments and booking confirmations.
- Work collaboratively with the store team to achieve collective goals.
Requirements
- Previous experience in retail, hospitality, or luxury sales is preferred.
- Strong interpersonal and communication skills.
- Ability to build rapport with high-profile clients and understand their unique needs.
- Proficiency in using point-of-sale systems and CRM software.
- Detail-oriented, proactive, and able to multitask in a fast-paced environment.
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More about Carl Friedrik
We are challenging the outdated practices that characterise the luxury industry. By selling direct-to-consumer, embracing sustainable materials, and rejecting seasonal fashion, we are better positioned to serve our customer: the modern professional.
Intelligent design is a crucial part of our ethos. Everyday accessories should be functional and a joy to use — form always follows function in our creative process.
Accessories must also meet the demands of modern living. So we only collaborate with the finest materials and craftsmen. The result: products that last a lifetime.
Carl Friedrik in the media
- New York Times: “Best refined briefcase for daily use: Carl Friedrik”
- Forbes: “The new king in the leather goods space”
- Featured in HBO’s Emmy award-winning drama, Succession.
Start date
As soon as possible
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