Client Associate - Derby

REF: JOB7245

Role Outline

We are seeking a proactive and highly organised Client Associate to join our onsite team in Derby on a permanent, full-time basis. This administrative role involves managing a wide range of cases from start to finish, ensuring the smooth delivery of occupational health services.

Your role will involve liaising with clients, employees, clinicians, and suppliers, as well as managing appointments, coordinating adjustments, and ensuring all recommendations are implemented effectively and efficiently.

This is a rewarding and varied role that requires excellent communication, attention to detail, and the ability to work well under pressure.

Because of the location of the site, you will need to be able to drive.

What You Will Be Doing

• Coordination and maintenance of diaries/appointments for all clinical staff.
• General admin including the uploading of clinical notes and other documentation as required.
• Taking telephone calls and answering emails.
• Meet and greet on site duties.
• Additional administrative duties for clinical staff as and when required.
• Use of multiple databases and internet systems for recording of stats.
• Releasing of medical reports to patients and clients following GDPR guidelines.
• Communicating with GP/Specialists.
• Liaising with various parties to progress cases efficiently and flagging any issues to team leaders.
• Referring patients to third parties for treatment / assessments
• Working with the Health Surveillance team when required.