Health Partners Group
Client Associate - Mobile Services
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At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.
Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.
REF JOB: JOB7244
Role Outline
We are looking for a highly organised and proactive Client Associate to join our Mobile Services team. You will coordinate client site visits, manage recall lists, allocate resources, and liaise with clients to ensure smooth scheduling and service delivery. In this role, you will also book appointments, release reports, and assist with invoicing.
The role requires strong organisational skills, attention to detail, and the ability to prioritise in a fast-paced environment. If you are adaptable, self-motivated, and possess excellent communication skills, we would love to hear from you.
What You’ll Be Doing
Mobile Services
- Manipulating client data to develop recall lists
- Planning efficient visit schedules based on recall requirements
- Allocation of resources on scheduling system, and identifying efficient service delivery opportunities
- Communicating with client contacts to book site visits and coordinate completion of appointment schedules
- Responding to enquiries from client contacts and employees
- Liaising with client contacts and admin staff to monitor completion of schedules and escalating where schedules are poorly filled
- Collation of information for handover to screening staff
- Supporting screening staff to ensure smooth-running of the service
- Compilation of regular attendance & activity reports to meet client requirements
- Assist in compiling periodic (eg Quarterly) MI reports
- Raising monthly invoice requisitions
- Attending client performance review meetings as required
- Responding to queries from prospective/new clients
- Provide support to team.
Case Management
- Management of cases including;
- Loading new cases, Case reviews, requesting reports, booking appointments, releasing advice letters, closing cases.
- Liaising with clients, their employees, internal staff and 3rd parties via telephone, email and letter.
- Working within company/client SLAs and notifying the Team Leader of any difficulty in achieving these.
- Escalating complex cases or those that are progressing slowly to relevant colleagues.
- Act in accordance with the company’s core values of diligence; honesty; exemplary customer service; professionalism; ethical and trustworthy behaviours. Valuing colleagues, customers and business partners, and taking responsibility for their actions.
- Act within the boundaries set out by the company’s policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics and best practice.
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What We Are Looking For
We’re looking for a proactive and organised individual with strong communication skills, both verbal and written. You should have excellent organisational abilities, with the capacity to prioritise tasks effectively in a fast-paced environment.
Good IT skills are essential, including experience with database systems, Outlook, Word, and Excel. Knowledge of Office 365 and previous experience in customer service, case management, or Occupational Health would be advantageous.
Location
Home based within the UK
Remote Working Disclaimer
Please note that this job advert is for remote working from home in the UK only.
Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK and must be available to work during UK working hours.
Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.
Hours
37.5 hours per week, Monday to Friday between 8am and 6pm
Salary
£24,784.50 per annum
Company Benefits
We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that.
Our Current Benefits Package Is
- Competitive annual salary dependent on qualifications and experience
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your Birthday (non-contractual benefit)
- Discounted gym membership
- Cycle to work scheme
- Health cashback plan
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
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With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
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