Pennard Vets
Client Care Advisor
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The care that starts before the consult
Salary £26,436.80 per annum
Contract: Permanent
Working hours: 40 hours per week. Including a rota of Saturdays
Location: Maidstone, ME15
Closing Date: 30 August 2026, midday
Do you love people as much as you love animals? Are you the kind of person who can calm a worried owner, juggle a ringing phone and a full waiting room, and still make every single client feel looked after? If so, we want to hear from you.
A Bit About Us
Our Maidstone practice is part of Pennard Vets, an independent, multi-site veterinary group across Kent. Being independent and under clinical leadership means the people making decisions about care are the same people delivering it — and that same standard of care extends to how we look after our clients too. Being part of the wider Pennard group means you get the backing and resources of a larger organisation, without losing the close-knit, know-everyone's-name feel of a local practice.
The Role
Behind every great consultation is a team that made it possible
We're looking for a brilliant Client Care Advisor to join our Maidstone team. You'll be the first face and voice our clients meet — managing bookings, answering queries, handling payments, and making sure every client and patient who comes through our doors feels welcomed, informed, and cared for from the moment they arrive.
This is a 40-hour-per-week role, with weekend working built into the rota as standard — shared across the team so no one's carrying it alone.
At Pennard Vets, we believe every pet deserves the right care, in the right way, at the right time — and that starts with how we treat the people who bring them in. As a Client Care Advisor, you're not just the front desk — you're a vital part of delivering that.
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What your days will look like
- 📞 Managing a busy phone line and diary — booking appointments, prioritising urgent cases, and keeping the day running smoothly for clients and clinical teams alike.
- 🐾 Welcoming clients and patients, putting nervous owners (and their pets) at ease from the moment they walk in.
- 💳 Handling client accounts, payments, and admin accurately and efficiently — because good care depends on good foundations.
- 🤝 Working closely with our nursing and vet teams to keep communication flowing between reception and clinical care.
- 🏥 Being part of a busy, energetic practice team where no two days are the same — and where what you do makes a genuine difference to every client's experience.
You'll Fit Right In If You…
What we really need is someone with genuine warmth, excellent communication skills, and the calm, organised focus to work well in a fast-paced environment. You'll thrive here if you take ownership of your work, notice the details, and care about getting things right — even when it's busy.
A background in hospitality, retail, or another customer-facing role is a real plus — if you're used to juggling a busy floor, keeping people happy under pressure, and making guests or customers feel genuinely looked after, those skills translate brilliantly here.
No formal veterinary experience is required. We'll give you full training, a brilliant team around you, and all the support you need to grow in the role. The rest is down to you bringing your commitment and care for our clients.
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What We Bring to the Table
5 Weeks' Holiday + More
Plus bank holidays, your birthday off if you're rota'd to work, and an extra week after 5 years
Unlimited CPD
Subject to Director approval — plus your RCVS and VDS fees covered in full
Wellbeing & Health Support
Medicash health cash plan (dental, optical & more), EAP, trained Mental Health First Aiders on site, and free Vetlife access
Financial Benefits
Pension scheme, Group Life Assurance at 4× salary with specialist bereavement counselling, and a refer-a-friend bonus
Family-Friendly Policies
Enhanced maternity, paternity, and shared parental pay after 2 years' service
Sound like your kind of place?
We'd absolutely love to hear from you. Send your CV and a short note about yourself to the address below — no need for anything formal. Just tell us a bit about who you are, what draws you to animal care, and why Pennard Vets feels like the right fit.
Apply Now — careers@pennardvets.com
Please also CC: claire.ross@pennardvets.com
Pennard Vets is an equal opportunities employer. We welcome applications from all qualified candidates regardless of background.
If you need any adjustments to the application or interview process, just let us know.
About Pennard Vets
At Pennard Vets, every member of our team is an employee owner of the practice, committed to ensuring our service goes beyond the ordinary. We’re creating an environment that looks after the people that look after the pets. We’re 125 years old, and by operating in this way, we’ll continue to grow for the next 125 years, and beyond.
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