Pets at Home Limited
Client Care Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
We are looking for a full-time Client Care Advisor to join our dedicated and hardworking team.
This isn't your average reception role. No two days are ever the same. One day you'll be helping a worried owner, the next you'll be welcoming excited new puppy owners or supporting one of our busy clinical teams. You'll need to be organised, adaptable and happy to jump into whatever the day brings.
We're looking for someone with a real passion for customer care, who enjoys working in a busy environment and isn't afraid to get stuck in. Most importantly, we want someone with plenty of personality, someone who takes pride in their work, builds lasting relationships with our clients, and brings positive energy to the team every single day.
Hours of Work
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is a Full-Time role working 39.5 hours per week. The working hours are:
- Monday - off
- Tuesday 8.30-3pm
- Wednesday - 8.30am-7pm
- Thursday 8.30am-7pm
- Friday 8.30am-7pm
- A 1 in 3 Saturday morning 9am-1pm
About Us
You would be joining practice partners Julie Ling MRCVS, Claire Bullock RVN and our amazing team of 4 vets, 5 RVN’s, 1 SVN and 2 Client Care Advisors.
Benefits
- Salary – meets national living wage
- 5.6 weeks holiday rising to 6.6 weeks after 2 years’ service
- Day off for your birthday if it falls on a working day
- Paid lunch breaks
- 20% off at Pets at Home
Requirements
Previous experience working in a veterinary practice, doctors or similar customer service role is preferred
Application
If this position sounds perfect for you then please email your CV and covering letter to - claire.bullock@vetsforpets.com
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Location
NG17 7BB
Our Values
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills