Pets at Home Limited
Client Care Advisor
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If you love delivering outstanding service, thrive in a busy environment, and enjoy being part of a supportive team, we’d love to welcome you to Epsom Vets for Pets.
This isn’t just a front desk role, you’ll be the heart of the practice, creating positive experiences for pets and their people every single day.
What Your Day Will Look Like
No two days are the same, and that’s exactly how you like it.
- Be the warm, friendly face greeting clients and their pets
- Provide exceptional customer service from arrival to departure
- Act as the vital link between clients and the clinical team
- Manage bookings, payments, and enquiries confidently
- Keep the practice running smoothly using our online booking system
- Offer reassurance, guidance, and support whether celebrating a new puppy visit or comforting a worried owner
Your ability to build strong relationships with clients, pets, and colleagues will be key. We want every client to leave feeling cared for, valued, and confident in their pet’s care.
Our Team
You’ll be joining a dedicated, fun, and hardworking team of:
- 2 Vets
- 3 RVNs
- 2 Student Veterinary Nurses
- 2 VCAs
- 2 Receptionists
- A Practice Manager
All led by Lenesa Govender, our Lead Vet and Practice Owner, who opened the practice in 2016 and brings 18+ years of veterinary experience, much of it in senior roles.
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Lenesa is passionate about continuous learning, professional growth, and building meaningful relationships with clients. Our ethos is simple: we treat every pet as if they were our own.
What We’re Looking For
We’re searching for someone who:
- Has previous experience working in a veterinary practice or receptionist experience
- Is calm, organised, and thrives in a fast-paced environment
- Brings energy, enthusiasm, and a genuine love of pets
- Communicates clearly and confidently
- Can balance compassion with efficiency
- Is comfortable using computer systems and managing bookings
Most importantly, you enjoy being busy, helping people, and making a real difference in someone’s day.
The Role
- Part-time, but can discuss the potential of Full-time
- 1 in 3 Saturdays on a fair rota basis (although we’re happy to offer additional shifts)
- A supportive, friendly team environment
- A growing practice with opportunities to develop
What We Offer
We believe in looking after our team just as well as we look after our patients. In return, you’ll receive:
- A competitive salary (depending on experience)
- 20% discount at Vets for Pets, Pets at Home & The Groom Room
- Access to exclusive discounts and cashback rewards
- In-house career development opportunities
- Contributory pension scheme
- Holiday allowance
- A welcoming, supportive team culture
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Why Epsom?
This is more than just a job, it’s a place where you can grow, feel supported, and genuinely make a difference in the lives of pets and their families.
If you’re passionate about service, love working with pets and people, and want to be part of a team that genuinely supports each other, we’d love to hear from you.
Apply today and join Epsom Vets for Pets!
Location: KT17 1HQ
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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