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Role: Client Care Assistant
Location: Blythwood Vets, Bushey
Salary: £28,036 pro-rated to £21,029 per annum
Job type: Permanent, part-time
Hours: 30 hours per week, Monday to Friday: 8am-2pm or 1.30pm-7.30pm. plus weekend on rotation, Saturday 9am-4pm or Sunday 10am - 4pm
Blythwood Vets based in Bushey are recruiting for a part-time permanent Client Care Assistant to join their reception team.
The Client Care Assistant will be responsible for ensuring clients and patients receive a professional and specialist service throughout their time with us.
The successful candidate will be diligent, organised, and professional, with the ability to maintain a harmonious working relationship with others and promote collaboration amongst teams. The need to be confident, committed, and able to work well under pressure, with exceptional organisational skills. Their ability to prioritise and multi-task is vital. Their ability to work well within an evolving team is crucial, as well as being confident to self-autonomously and independently focus on activities.
Main purpose & goals
The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients, visitors, and referring vet practices. This will include arranging appointments, keeping accurate records, various clerical duties related to patient care, treatment, and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing teams, and hospital manager.
Our client care assistants should create the image and the first impression of our business, remaining calm, courteous, and professional always, regardless of a client or visitor’s behaviour. Our client care assistants should make a positive impression, ensuring clients feel confident in our service, and help to set clients at ease if they are worried.
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This position requires a practical knowledge of the hospital’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice.
Key Responsibilities
- Manage and deal with appointment bookings in a professional and efficient manner
- Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
- Support the reception team with a range of administrative duties
- Have a high level of attention to detail to making sure paperwork is completed and correct to support the team and wider business
- Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
- Show awareness of financial control within the practice and follow up with clients for outstanding payments
- Be happy to discuss financial issues with clients if needs be
- Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled.
What We're Looking For
- Friendly, professional and passionate about delivering excellent customer service.
- Confident communicating with patients, colleagues and external agencies in person, by telephone and via email.
- Strong organisational skills with the ability to prioritise, multitask and work to deadlines.
- Excellent problem-solving and negotiation skills with a calm, proactive approach.
- IT literate, with experience using Microsoft Word and Excel and the ability to quickly learn new systems.
- Good literacy and numeracy skills with attention to detail.
- Reliable, adaptable and resilient, with a flexible approach to work.
- A positive team player who can also work independently when required.
- Takes ownership of responsibilities and contributes to a clean, safe and welcoming environment.
- Motivated, resourceful and committed to supporting the practice and delivering outstanding service.
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What We Offer
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
About Us
Blythwood Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Blythwood Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
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