Medivet
Client Care Assistant Gravesend
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Medivet Gravesend
Medivet Gravesend is a busy first opinion practice located in the heart of Gravesend, a vibrant and historic riverside town in Kent with excellent transport links to London and the surrounding areas. The clinic is led by Branch Partner Jelena and supported by a dedicated and experienced team comprising two Veterinary Surgeons, five Registered Veterinary Nurses, one Veterinary Care Assistant, and one Client Care Assistant. As a well-established and fast-paced practice, the team is committed to delivering exceptional patient care and outstanding client service, creating a supportive and collaborative environment for both colleagues and clients alike.
What We Offer
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
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About You
- Skilled at providing exceptional client facing care, with excellent reception skills
- Good numeracy skills, with experience of using online appointment booking systems
- A team player who wants to make a real difference in a practice that values and supports you
- Ability to prioritise, remain calm under pressure, and be flexible and willing to learn
- Previous veterinary receptionist experience is desirable
What You’ll Be Doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
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As part of the rota, this role will require participation in a 1 in 4 weekend rotation, along with a fair share of Bank Holiday cover at our 24-hour Medivet Dartford Hospital, providing additional opportunities to work alongside a larger multidisciplinary team and gain exposure to a diverse caseload.
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