Home Instead
Client Care Consultant
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Company Description
Home Instead is the leader in specialised home care, providing high quality care and companionship services that enable people to live well in their own homes.
Job Description
We are currently recruiting for someone to join our team as a Client Care Consultant to take ownership of the client journey from initial enquiry through to ongoing care delivery, ensuring the highest standards of quality, safety, and person-centred care across the South Manchester region.
This is a varied and rewarding role where you will support clients and families at key moments, ensuring they receive the right care, at the right time, delivered to a consistently high standard.
This role is a dual-focused position, with approximately 70% of time dedicated to quality assurance, care planning, and service reviews, and 30% focused on responding to new enquiries, conducting care consultations, and converting enquiries into well-planned care packages.
This role will be based at our Chorlton office (South Manchester) and within the community, working Monday-Friday, 8:30am - 4:30pm, with additional out-of-hours working as part of an on-call rota.
Benefits:
- 45p per mile for travel
- On-call is paid in addition
- Monthly bonus scheme
- Birthday off work paid
- Qualification & career progression opportunities
- We pay for your enhanced DBS check
- Employee Assistance Programme
- Holiday purchase scheme
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Responsibilities:
- Act as the first point of contact for new client enquiries, responding promptly and professionally, and conducting care consultations in clients' homes to convert enquiries into care packages.
- Create, update and maintain person-centred care plans and risk assessments, ensuring they remain accurate, compliant and responsive to changing needs.
- Carry out quality assurance visits and service reviews, including post-hospital discharge reviews, ensuring high standards of care are consistently maintained.
- Manage the full client journey from enquiry through to ongoing care delivery, maintaining an organised pipeline and accurate records.
- Work closely with Care Professionals to ensure safe, effective care delivery, including introductions, competency checks, support visits and ongoing coaching.
- Support Care Professionals with care-related concerns, medication issues and training needs, escalating where appropriate.
- Build and maintain strong relationships with clients, families, Care Professionals and community partners.
- Ensure all activity is completed in line with safeguarding, CQC requirements and Home Instead policies, and participate in on-call duties as required.
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Who We're Looking For
- Experience in care, health and social care, or a client-facing care coordination role.
- Confident in conducting care assessments and writing clear, person-centred care plans and risk assessments.
- Strong understanding of CQC standards and safeguarding requirements.
- Warm, confident communicator with the ability to build trust quickly with clients and families.
- Commercially aware, with the ability to balance service quality with enquiry conversion.
- Highly organised, able to manage a varied workload and prioritise effectively.
- Strong IT skills (Microsoft Office/Google Suite, CRM or care management systems) and willingness to learn new systems.
- Resilient, proactive and comfortable working in a fast-paced, people-focused environment.
- Strong team player who also works well independently.
- Full driving licence and access to own vehicle, as travel across the community is required.
Additional Information
Compensation: up to GBP 28000 - yearly
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