MSI Reproductive Choices
Client Care Coordinator
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About MSI UK
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
Contract Details
- Contract: Permanent
- Hours: 37.5 hours per week, including the occasional Saturday (with a day off in lieu during the week)
- Salary: Starting from £25,528.04
Role Overview
💙 Be the person who makes someone feel welcome.
When a client walks through our doors, you could be the first person they meet. That first interaction matters.
As a Client Care Coordinator at MSI Reproductive Choices UK, you'll play an important role in creating a positive, supportive and respectful experience for every client who comes to us for care.
👋 This isn't a traditional receptionist role.
It's a genuinely people-focused and you'll meet people from all walks of life, each with their own circumstances, experiences and reasons for being here. Sometimes, the people you meet may be going through a difficult or emotional time. You'll need to be comfortable having sensitive conversations, dealing with challenging situations and remaining calm and compassionate when things aren't straightforward.
Responsibilities
✨ What does the role involve?
Every day will be different.
- You'll welcome clients, help resolve queries and make sure clients know what happens next.
- You'll work closely with colleagues across the centre, keeping communication flowing and helping everything run smoothly.
- You'll need to be confident speaking to people face-to-face and able to adapt your approach depending on who you're talking to.
- You may have conversations that are straightforward and positive, and others that require greater patience, empathy and understanding.
- You'll also be part of a busy team, so supporting your colleagues and working together will be just as important as the way you support our clients.
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Qualifications
🤝 Who are we looking for?
We're looking for someone who genuinely enjoys working with people and takes pride in providing great customer service.
- You'll already have experience of working as part of a team and have worked in a face-to-face customer service or client-facing environment.
- You might come from a healthcare, hospitality, retail, travel, customer service or another people-focused background.
- You'll need a good work ethic, a positive attitude and the ability to remain professional when faced with difficult or challenging situations.
- Most importantly, you'll be someone who treats everyone with kindness, dignity and respect.
🌱 No healthcare experience? That's okay.
We can support you to learn the role and understand our services. What we can't teach as easily is genuine empathy, a willingness to help and the desire to make a difference to someone's experience.
Why Join Us?
❤️ Why MSI UK?
There are many reasons people choose to work for MSI UK, but one of the biggest is knowing that what you do matters. For some clients, simply being welcomed by someone who is friendly, understanding and non-judgemental can make a difficult day feel a little easier.
For more information on the role, please refer to the following job description: Job Description - Client Care Coordinator
Benefits
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial & Rewards
- Aviva pension (up to 5% employer contribution)
- Blue Light Card discounts (4,000+ perks)
- Cycle to Work scheme
- Season ticket loan
- Long-service recognition rewards
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Wellbeing & Work-Life Balance
- Opportunity to buy and sell annual leave
- 24/7 GP access and EAP via Westfield Health
- An extra day off for your birthday
- Accredited Mental Health First Aiders
- Family-friendly policies
- A national employee recognition programme
Learning & Career Development
- Clear career pathways
- Paid training and development
- Accredited apprenticeships
- Learning agreements to support your professional growth
How to Apply
If you're a people person who enjoys making a difference, thrives as part of a team and wants to do work with real purpose, we'd love to hear from you.
Your body. Your choice. Your future.
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
Important Information
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
Please note:
- If you do not upload a CV or Resume, your application will not be considered.
- This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
- We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.
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