Simply Conveyancing
Client Care Executive
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MAIN PURPOSE OF THE ROLE:
You will be part of our Client Care Team and will be dealing with a variety of administration tasks along with dealing with both inbound and outbound calls. Our team are committed to ensuring that our clients have a smooth and supported journey throughout. You will play a vital role in our clients onboarding and sales process.
SCHEDULE:
- Monday - Friday
- One 10:30-7pm shift a week
- One Saturday 9-3 per month (Saturday is paid additionally)
LOCATION:
On-Site at Daventry Sales Office
ABOUT YOU:
- Passionate about providing amazing customer service
- Proud of the work and service you deliver
- A team player
- Hard working and take pride in all you do
- Enthusiastic and hardworking
WHAT YOU’LL BE DOING:
- Handle a variety of inbound and outbound calls into the sales team in a timely and professional manner whilst maintaining a high level of customer service.
- Making outbound calls to chase and assisting clients with their initial documentation and taking initial payment from our clients at initial stage of their transaction.
- Making outbound calls contacting estate agents for sales memorandums.
- Working closely with our sales executives to ensure our clients journey from initial contact is streamline and of high-quality customer service.
- Work closely with other teams and departments to deal with queries for our clients.
- Working as a team to meet team and company targets, as well as meeting individual targets daily.
- You will develop a strong understanding of our sales team, our USP’s and business throughout to assist you within your role.
- You will develop objection handling skills to assist with client queries
- Manage centralised sales team inbox for the team, dealing with a variety of queries. Ensuring that emails are dealt within agreed service levels by responding to queries or redirecting to the query to the correct team/individual.
- Loading of leads from our partnered agents and other information sources into the business systems correctly and within agreed service levels
- Liaising with our partnered agents via email and phone in relation to their leads and clients, providing them updates and assisting with any queries.
- Setting up and updating our systems for new partnered agents and their team.
- Producing and assisting with report making.
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SKILLS AND EXPERIENCE:
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- Customer service experience
- A team player with a 'can do’ attitude.
- Adaptable, with a proactive approach to learning and developing new skills.
- Experience in multi-tasking by completing various tasks in a fast-paced environment
- Excellent telephone manner with the ability to build relationships
- Excellent written and verbal communication skills
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