Inspiring Vet Care
Client Care - Receptionist
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Up to £26,528.31 DOE
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
About the Role
We are seeking an organised, personable Receptionist to join our team at Wood Street Vets on a full-time, permanent basis. You will be expected to work across all 5 of our branches in Barnet, Cockfosters, Enfield, Holders Hill, and Radlett, which keeps the job exciting, interesting, and involves mixing with all our teams.
Wood Street Veterinary Hospital is a busy, 24-hour RCVS-accredited Tier 3 hospital, offering gold-standard patient care in a well-equipped environment. We deal with a wide variety of cases from ECC to orthopaedic surgeries and are ISFM standard cat friendly and rabbit friendly certified practice.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
This is a full-time role, working 40 hours a week. It will include 8hr shifts to cover opening hours 8am - 9pm, across all sites, and 1 in 3 Saturdays.
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General Responsibilities Include:
- Greet clients and their pets with a warm and friendly demeanour
- Schedule appointments and manage the clinic's calendar
- Answer phone calls and respond to client inquiries
- Check-in and check-out clients, ensuring accurate record-keeping
- Collect payments and process invoices
- Maintain cleanliness and organisation of the reception area
- Assist with filing, data entry, and other administrative tasks as needed
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your ongoing development and wellbeing. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
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What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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