Linnaeus
Client Care Team (CCT) Member
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If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
We have an exciting opportunity to join our wonderful team and Anderson Moores Veterinary Specialists.
Role Overview
The role of a Client Care Team Member requires a forward-thinking, articulate, and organised individual who works well under pressure.
Duties
- Meeting and greeting clients in a professional, yet sensitive manner
- Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
- Liaising with referring vets and accurately recording details
- Updating in-house notes system clearly and accurately
- Coordinating appointments with the animals owners
- Discussing finances and pet Insurance details
- Taking card and cash payments
- Accurately carrying out departmental filing
- Building good working relationships with colleagues at all levels
- Assisting with any other ad hoc duties when requested
Working Hours
Working 40 hours per week, the role involves shift working, with a combination of early and late shifts, on a fixed two-week rota. Occasional weekend and Bank Holiday cover is also required.
Requirements
To be considered for this role, applicants must:
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- Possess excellent communication skills
- Be passionate about animals
- Be able to provide first class customer service
- Be eligible to work in the United Kingdom
Previous customer service experience is essential. Reception experience is desirable; however, not essential as full training will be given.
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Reimbursement of Pet Insurance fees
- Life Assurance
- Group Pension scheme
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
Wellness Program
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
About Us
Since 2006, we've been one of the country's leading veterinary specialist referral hospitals, with vets and their teams caring for small animals every day. Our dedicated vets, nurses, and nursing assistants, supported by the administrative teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.
We accept referrals for Orthopaedic Surgery, Soft Tissue Surgery, Neurology and Neurosurgery, Internal Medicine, Dentistry, Cardiology, Anaesthesia, Dermatology, Diagnostic Imaging, Oncology, Physiotherapy, as well as Emergency and Critical Care (ECC) and a Pain Clinic.
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We have comprehensive and established clinical and non-clinical programmes for training, development, and CPD.
You can find us in Hampshire, just south of Winchester, close to the M3 and national and international transport links. We are in a serene countryside setting with state-of-the-art facilities and are available to look after pets 24 hours a day, seven days a week.
Our Vision
To be the south of England's multidisciplinary veterinary referral hospital of choice, where referring vets, clients, and their pets receive the best possible care.
Our Mission
To create an inspiring, inclusive, professional environment where the team are empowered to work together to deliver exceptional care and service consistently.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Anderson Moores Vet Specialists, Linnaeus, or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Closing date: 14th October 2026
For all informal enquiries, please contact Jo Lee at jo.lee@andersonmoores.com
We look forward to hearing from you!
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