Hall & Kay
Client Commercial Team Manager
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Commercial Contract Renewals & Remedial Quoting Manager
hall & kay
The Hall & Kay way… it’s a people thing. Our 140+ year-old business designs, supplies, installs, tests, and maintains fire protection and security solutions, ensuring the lifetime value of every project. From automatic sprinklers to gas suppression and integrated security systems, we collaborate closely with clients to protect what matters most.
Our enterprise approach builds relationships with UK industries, from manufacturing and healthcare to cocktails and construction—we’re known for proven expertise, technical independence, and a proactive culture.
About the Role
You’ll lead and strengthen a specialist team, specialising in commercial contract renewals and remedial quoting—an essential role for stably protecting client relationships and driving revenue growth.
Key Responsibilities
Project Leadership
- Supervise and develop a team of contract administrators and estimators, steering renewal cycles, remedial quotations, and sales administration.
- Conduct performance reviews, deliver coaching, and cultivate a collaborative environment prioritising accuracy and client service excellence.
Renewal Process Management
- Manage the end-to-end renewal process for service contracts, ensuring:
- Identification of upcoming expirations and proactive client engagement.
- Review of contract terms, pricing adjustments, and scope changes.
- Finalisation of renewals with finance and operational teams via coordinated documentation.
- Tracking systems maintained to monitor contract pipeline status and measure conversion rates.
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Quotations & Sales Operations
- Oversee quotations for remedial, repair, and additional scope work (post-service visits), ensuring they align with:
- Technical accuracy and commercial viability.
- Client expectations[^1].
- Lead sales order processing, CRM management, database updates, customer record maintenance, and sales reports.
- Monitor pricing strategies, convert rates, and budget forecasting with leadership.
Compliance & Risk Mitigation
- Develop standardised quoting processes and approval workflows.
- Ensure all renewals and quotations comply with:
- Contractual obligations and regulatory requirements.
- Escalate challenges, mitigate risks (談判 Papers for renewable cost assumptions), and guard profit margins.
Customer Relationships & Continuous Improvement
- Build long-term relationships with key clients by understanding their evolving needs.
- Identify expansion opportunities and champion contract retention.
- Refine operational procedures, integrate technology, and generate performance reports.
Requirements
- 10+ years’ comprehensive understanding of contract and sales administration, with seniority in contract/remedial quoting (sprinkler/fire protection preferred).
- Extensive management experience: Confirmed ability to drive improvements, set clear objectives, and treat team members equitably.
- Practical technical grasp: Experience negotiating value propositions, pricing structures, and product solutions.
- CRM Management: Advanced capabilities in CRM platforms, contract management software, and Excel (projections/profitability).
- Staff leadership: Suitability for mentoring, rewarding high performers, and managing underperforming staff.
- Communication/Multitasking: Excellent written/verbal skills—ability to turn complex technical details into clear proposals for clients/senior stakeholders.
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Benefits
- 30-day holiday (including bank holidays) + 5 assume days buy rights.
- Contributory company pension scheme.
- Choice employer Health Care Scheme.
- Life Assurance.
- 36.5 work hours (Monday–Friday) with restored breaks.
- Salary, determined by experience and market rates, is competitive.
How to Apply
Submit a personalised CV outlining your specialised experience in contract management, pricing, and estimating. Internal Hall & Kay candidates should apply via our Internal Career Site.
[^1]: Contract terms unmentioned but presumed implicit (e.g. tighter pricing with specified dynamic clauses).]
Located: On-site, Birmingham, GBP. Note: A DBS Disclosure may be required.
Why Hall & Kay?
At Hall & Kay, our culture thrives on collaboration—empowering teams, forging stronger ties with clients and industry infrastructure, and nurturing agile specialty in a niche market for decades. Every day, we tangibly enhance safety, trusted as a results-driven authority in fixing complex fire risks.
Explore more at our website: we’re proud to champion a safety-first mindset, delivering excellence across all projects.
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(A subsidiary of Eton Architectural Products Limited.)
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