Selfridges
Client Consultant - Fine Jewellery (Full-time)
London
Posted about 20 hours ago
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Job Introduction
As Client Consultant – Fine Jewellery (Luxury Department Space) you will:
- Deliver exceptional service to our customers by sharing product knowledge across multiple fine jewellery brands, creating a memorable luxury experience and effectively managing complaints when they arise with discretion and professionalism.
- Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development. You’ll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your division’s key products
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division
- Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling
- Oversee multiple fine jewellery brands within the luxury department, ensuring each brand’s identity, standards and storytelling are represented to the highest level while maintaining a cohesive and elevated environment
- Understand and follow health and safety procedures and security procedures, playing an active role in preventing stock loss and ensuring the safe handling, secure storage and controlled movement of high-value fine jewellery pieces at all times
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to support different luxury categories within the department, taking your service excellence, product expertise and collaborative spirit with you
- Build and develop your own client base within fine jewellery. Using your exceptional service skills to nurture high-value customer relationships, maintaining them through your unique personal service, private appointments and proactive client outreach
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A Bit About You
- A great communicator. Passionate about fine jewellery, craftsmanship, gemstones and heritage brands, this combination will enable you to deliver inspiring brand training and luxury storytelling to your team
- Well informed. You will make it your business to know what our competitors in the luxury and fine jewellery market are up to, understanding trends, pricing, exclusives and client expectations.
- Known to be a sales and service expert, particularly within a luxury or fine jewellery environment, with the ability to close high-value sales and build lasting client relationships.
- Tech savvy. You embrace the clientelling tools available to you to manage your client book and you understand the importance of using an omni-channel approach
- Connected. You understand the importance of building relationships across the shop floor. You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store.
- A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
- An example of our values, a trusted and respected colleague who embodies discretion, integrity, professionalism and accountability within a luxury fine jewellery environment
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Selfridges
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Skills
Fine Jewellery Expertise
Luxury Sales
Clienteling
Customer Service
Relationship Management
Product Knowledge
Brand Storytelling
Stock Management
Loss Prevention
Communication
Trend Analysis
Data Capture
Omni-channel Approach
Conflict Resolution
Security Procedures
Location