PPL
Client Delivery Director
Bristol
£95k – £100k/yr
Posted 14 days ago
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Role Purpose
To work proactively with the Director of Civil Society and Communities, our senior advisors, wider staff, clients and partners to develop and deliver our offer to Civil Society and Communities, including the development and delivery of our innovation offer.
This includes:
- Leading on key accounts and portfolios of civil society and innovation projects, providing delivery leadership, subject matter expertise, accountability, quality assurance and financial and performance standards.
- Developing existing and new client relationships.
- Generating follow-on work through delivery excellence and development of trusted relationships.
- Team development and capacity building to meet the needs of PPL’s clients.
- Contributing to overall business strategy and internal transformation and quality improvement.
- Supporting wider thought leadership at a national, regional and local level, including contributing to development and delivery of the practice’s comms and marketing strategy.
Key Responsibilities
A. Programme and Project Leadership, Management and Delivery
- Acting as senior delivery lead / programme manager / project director for complex programmes in the civil society and communities practice.
- Providing hands-on leadership through programme scoping, design, mobilisation, delivery and benefits realisation / evaluation.
- Managing senior clients, stakeholders and governance.
- Owning delivery performance across scope, quality, risk, timelines and budgets.
- Resolving complex delivery challenges and delivery risks.
- Ensuring benefits realisation and outcome measurement are embedded into programme delivery.
- Sharing learning and best practice.
- Managing, coaching and mentoring programme and project teams.
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This role is expected to remain operationally close to delivery, maintaining direct involvement in priority programmes.
B. Delivery Standards, Quality and Assurance
- Applying PPL’s delivery standards, methodologies and quality frameworks in line with ISO standards.
- Embedding consistent governance, reporting and assurance processes across all areas of assigned responsibility.
- Providing senior-level assurance on major programmes.
- Driving continuous improvement in delivery practice and capability.
- Acting as a subject matter expert for complex programme and project delivery.
C. Portfolio/Account Oversight and Operational Leadership
- Maintaining oversight of delivery health across priority programmes.
- Supporting resource planning and capacity management across delivery teams.
- Working with and to the Senior Leadership Team to manage delivery risk, sequencing and workload.
- Supporting early-stage mobilisation of new work across the practice to ensure delivery readiness.
- Escalating and resolving systemic delivery issues.
D. Client Account Ownership and Commercial Contribution
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- Leveraging existing relationships, expertise and knowledge to actively contribute to the commercial success of the Civil Society and Communities Practice.
- Building long-term trusted relationships through delivery excellence.
- Identifying and converting follow-on opportunities arising from existing programmes.
- Supporting account growth targets and contribution to overall organisational performance.
- Working with the Director of Civil Society and Communities to ensure new work is deliverable and commercially sustainable.
E. Proposition Development and Market Contribution
- Contributing to proposition development grounded in delivery experience.
- Supporting the creation of case studies, thought leadership and delivery insights.
- Contributing to sales and marketing activity related to delivery-led work.
- Supporting bids and proposals in areas of expertise.
- Helping shape PPL’s reputation for delivery excellence in complex change.
F. Resource and Team Leadership
- Managing assigned delivery resources and teams.
- Providing leadership, coaching and development.
- Supporting recruitment and onboarding of delivery capability.
- Embedding a strong performance, accountability and learning culture.
- Ensuring compliance with PPL policies, processes and values.
This role operates within PPL’s matrix delivery model, combining direct line management with cross-programme leadership.
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Skills
Programme Management
Project Leadership
Stakeholder Management
Business Strategy
Quality Assurance
Financial Management
Team Development
Client Relationship Management
Change Management
Governance
Risk Management
Coaching
Mentoring
Business Development
Strategic Planning
Performance Measurement
Location