GradBay
Client Delivery Executive
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Client Delivery Coordinator – Early Careers
Location: London
Working pattern: Hybrid, 3 days per week in office minimum.
Salary: Competitive
Contract: Permanent, full-time
Hours: 37.5 hours per week, Monday to Friday, 9am–5.30pm
Help create an outstanding experience for the next generation of talent
We’re looking for a highly organised and people-focused Client Delivery Coordinator to join an established organisation helping students and graduates take their first steps into the world of work.
You’ll play a central role in delivering major early careers recruitment campaigns for leading employers. From supporting candidate sourcing and answering questions to running briefing calls and coordinating campaign activity, you’ll help ensure every candidate feels informed, supported and valued.
This is a brilliant opportunity for someone with excellent communication and organisational skills who wants to build a career in recruitment, client delivery, customer experience or early talent.
What you’ll be doing
Creating an exceptional candidate experience
- Creating an exceptional candidate experience
- Support candidate sourcing using internal and external databases.
- Respond to candidate enquiries by phone, email and the customer support platform.
- Provide regular and timely updates to candidates throughout the recruitment process.
- Track candidate referrals and application progress across multiple campaigns.
- Deliver candidate briefing and feedback calls.
- Arrange reasonable adjustments for candidates during the selection process.
- Gather feedback and use candidate satisfaction and NPS scores to improve the service.
- Make sure every candidate receives a professional, supportive and inclusive experience.
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Supporting campaign delivery
- Coordinate client and campaign activity within agreed service levels and deadlines.
- Maintain accurate candidate and campaign records.
- Manage multiple tasks across different recruitment campaigns.
- Respond quickly and professionally to client requests.
- Build a strong understanding of each client’s recruitment systems, processes and requirements.
- Work closely with colleagues to manage shared workloads and keep campaigns moving.
What we’re looking for
You don’t need to know everything from day one. What matters most is that you are proactive, dependable and genuinely care about delivering a great experience.
You’ll bring:
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- Excellent verbal and written communication skills.
- A confident, friendly and professional telephone manner.
- Strong organisation and the ability to manage multiple deadlines.
- Excellent attention to detail.
- The ability to adapt when priorities change.
- A collaborative approach and willingness to support the wider team.
- Initiative and the confidence to take ownership of your work.
- Competence using email, Microsoft Office and online systems.
- Previous experience in customer service, recruitment, administration or another people-facing environment would be an advantage.
Why join?
You’ll be joining a collaborative team with a shared mission: helping young people discover opportunities, build confidence and realise their potential in the workplace.
You’ll gain hands-on experience delivering recruitment campaigns for major employers while developing valuable skills across candidate engagement, recruitment operations, client delivery and early careers.
If you’re organised, people-focused and ready to build a career where your work genuinely makes a difference, we’d love to hear from you.
The successful candidate will be subject to appropriate pre-employment and background screening.
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