mea
Client Delivery Lead UK
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At mea, our mission is to make customers’ lives easier by delivering insurance-specific technology that just works. We’re building an intelligent operating layer for the insurance industry—combining a domain-specific language model (dsLM) with an insurance knowledge graph to automate workflows end-to-end and deliver operational impact from day one.
Founded in 2021 and bootstrapped to 4 straight years of profitability, mea raised $50 million from SEP in February 2026 and now serves clients across 21 countries. We are a fully remote global team of over 100 insurance veterans and technologists, spanning the UK, US, India, continental Europe, and the Middle East. With the future for innovation in insurance looking more positive than it ever has before, you will be joining us at a moment in time where what we build now will define the next era of insurance operations.
Job Description: Client Delivery Lead UK
Reports to: Client Delivery Director
Location: United Kingdom (Remote / Hybrid, with travel as required)
Job Type: Full-Time
Introduction
The Client Delivery Lead plays a critical role in ensuring the successful implementation and adoption of mea's solutions across UK and EMEA clients. Working closely with the Client Delivery Director, Product, Technology, Sales, and Client teams, this role is responsible for leading client implementations from project initiation through to go-live and ongoing adoption.
This is a highly client-facing, hands-on delivery leadership role. We are seeking an individual who combines strong commercial insurance expertise with proven project delivery experience and a passion for solving complex business problems. The successful candidate will be comfortable working directly with insurers, brokers, MGAs and reinsurers, translating business requirements into successful delivery outcomes while building trusted client relationships.
The ideal candidate will have experience working within either a commercial insurance organisation or an insurance technology/software company and will thrive in a fast-paced, entrepreneurial environment where ownership, accountability, and a willingness to "roll up your sleeves" are essential.
Role Overview
The Client Delivery Lead is responsible for the successful end-to-end delivery of client implementations across the UK and EMEA markets.
This role combines insurance domain expertise, project leadership, stakeholder management, and change management capabilities to ensure clients realise measurable value from mea's products. The Client Delivery Lead acts as the primary delivery contact for clients, coordinating internal resources, managing project risks, driving adoption, and ensuring successful outcomes throughout the implementation lifecycle.
The role requires a highly motivated individual who is equally comfortable engaging with senior client stakeholders, analysing business and operational processes, managing project plans, and working with technical teams to resolve delivery challenges.
Key Responsibilities
Client Delivery & Implementation Leadership
- Lead client implementations from discovery and initiation through configuration, testing, training, deployment, and go-live.
- Own project plans, milestones, delivery schedules, and implementation governance.
- Ensure projects are delivered on time, within scope, and to a high quality standard.
- Coordinate activities across Product, Technology, Client Delivery, and Customer Success teams.
- Proactively identify, manage, and mitigate project risks, issues, and dependencies.
- Drive client adoption and value realisation following implementation.
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Client Relationship Management
- Serve as the primary delivery point of contact throughout the implementation lifecycle.
- Build strong, trusted relationships with client stakeholders at all levels.
- Facilitate workshops, requirements gathering sessions, and project governance meetings.
- Manage client expectations and provide regular updates on project progress, risks, and outcomes.
- Act as an escalation point for implementation challenges and ensure timely resolution.
Insurance Expertise
- Bring deep commercial insurance knowledge into client engagements.
- Understand and discuss underwriting, claims, operations, and insurance workflow challenges.
- Apply insurance expertise to help clients optimise business processes and maximise value from mea's solutions.
- Translate insurance business requirements into actionable delivery plans and technical requirements.
- Act as a trusted advisor to clients on change and adoption activities.
Project & Change Management
- Apply structured project management methodologies to ensure successful delivery outcomes.
- Lead implementation planning, resource coordination, and execution management.
- Drive organisational change management activities to support client adoption.
- Develop training plans, communication strategies, and stakeholder engagement activities.
- Monitor project performance and implement corrective actions where required.
Cross-Functional Collaboration
- Work closely with Product and Technology teams to communicate client requirements and feedback.
- Support product enhancement discussions through practical implementation insights.
- Assist with solution design and implementation planning activities.
- Contribute to improving delivery methodologies, templates, tools, and best practices.
Continuous Improvement
- Identify opportunities to improve delivery effectiveness and client outcomes.
- Capture lessons learned and implementation feedback.
- Support the ongoing development and scaling of mea's delivery capability.
- Promote a culture of accountability, customer focus, and operational excellence.
Skills & Experience
Essentials
- Minimum 5+ years' experience in commercial insurance.
- Minimum 5+ years' experience leading software implementation, delivery, or project management activities.
- Significant client-facing experience managing complex stakeholder relationships.
- Experience working for an insurer, MGA, broker, reinsurer, insurance software vendor, or InsurTech organisation.
- Demonstrable experience delivering software implementation projects from initiation through go-live.
- Strong understanding of commercial insurance operations, including underwriting, claims, and policy administration processes.
- Proven project management experience with Agile, Waterfall, or hybrid delivery methodologies.
- Strong change management and stakeholder engagement skills.
- Excellent verbal, written, and presentation skills.
- Strong analytical and problem-solving capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working directly with software development and technical teams.
- Strong sense of ownership, accountability, and delivery focus.
- Exceptional communication and stakeholder management skills, with the ability to engage credibly with executives, business leaders, operational teams, and technical stakeholders.
- Demonstrated passion for client delivery and a track record of consistently delivering against commitments.
- Highly collaborative working style, with the ability to build strong relationships across clients and internal teams.
- Strong ownership mentality and a proactive, can-do attitude, with a willingness to take responsibility for outcomes and overcome delivery challenges.
- Proven ability to operate effectively in fast-paced, high-growth environments where flexibility, initiative, and hands-on execution are critical.
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Desirable
- Experience across multiple insurance functions including underwriting, claims, finance, and operations.
- Experience within a consultancy, professional services, or client advisory environment.
- Technical project management background or prior hands-on technical experience.
- Project management certifications such as PMP, Prince2, Agile, or Scrum.
- Experience delivering SaaS or enterprise software platforms.
- Experience supporting commercial discussions, account growth, or client expansion opportunities.
- Experience delivering Artificial Intelligence (AI), Generative AI, and/or Agentic AI solutions into enterprise environments.
- Experience helping organisations adopt new technology and embed AI-enabled business processes.
- Consultancy or professional services experience, particularly where delivery ownership and client management were key responsibilities.
Personal Attributes
The successful candidate will be:
- Highly driven, ambitious, and results-oriented.
- Passionate about delivery excellence and client success.
- Comfortable taking ownership and working independently.
- Hands-on and willing to be directly involved in the details of delivery execution.
- Curious, analytical, and able to solve complex problems pragmatically.
- Able to build credibility quickly with both business and technical stakeholders.
- Collaborative and team-oriented while maintaining a strong focus on outcomes.
- Adaptable and effective in a rapidly growing business environment.
- Excited by the opportunity to help scale a growing company and shape its delivery capability.
- An outstanding communicator who can build credibility and trust at all levels of a client organisation.
- Passionate about delivery excellence and committed to achieving successful client outcomes.
- Highly collaborative, valuing teamwork and partnership across functions.
- Energetic, resilient, and driven, with a strong work ethic and results-oriented mindset.
- Hands-on and pragmatic, comfortable moving between strategic discussions and detailed execution activities.
- Naturally curious and analytical, approaching challenges with a structured problem-solving mindset.
- Positive and proactive, with a genuine can-do attitude and desire to make things happen.
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