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Client Delivery Manager
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The Opportunity
12 month FTC - opportunity to go fulltime Perm.
£100,000 base salary
We're seeking an experienced Client Delivery Manager to join a growing delivery team focused on the successful implementation of enterprise Fintech/SaaS solutions within the lending sector.
This role sits at the heart of customer delivery and is ideal for someone who enjoys managing complex software implementations, building strong client relationships, and ensuring projects are delivered successfully from inception through to go-live and beyond.
Reporting into the Implementation Director, you'll be responsible for overseeing multiple customer projects, acting as the key point of contact throughout the implementation life cycle while coordinating internal teams to deliver exceptional outcomes.
Key Responsibilities
- Lead the end-to-end delivery of SaaS implementation projects for mortgage and lending clients.
- Manage project plans, timelines, budgets, risks, dependencies, and delivery milestones.
- Act as the primary point of contact for customers throughout implementation and ongoing service delivery.
- Build trusted relationships with stakeholders ranging from operational teams through to senior leadership.
- Coordinate cross-functional teams across Product, Engineering, Professional Services, and Customer Success.
- Establish robust governance frameworks, including project reporting, RAID management, steering groups, and stakeholder updates.
- Ensure successful onboarding, adoption, and transition into business-as-usual operations.
- Identify opportunities to enhance customer value and improve delivery processes.
- Support commercial discussions around renewals, upselling, and strategic account growth initiatives.
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About You
You'll be a customer-focused delivery professional with experience working within a SaaS, software vendor, or technology-led organisation. You'll have a strong track record of managing software implementations and be comfortable operating in complex client environments.
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Essential Experience
- Proven experience delivering end-to-end software implementation projects within a SaaS or technology business.
- Strong project management experience across multiple concurrent customer engagements.
- Excellent stakeholder management skills, with the ability to influence and build relationships at all levels.
- Experience managing project governance, risks, issues, dependencies, and delivery reporting.
- Strong understanding of Agile and Waterfall delivery methodologies.
- Ability to balance customer expectations with internal delivery priorities.
- Strong communication, organisational, and problem-solving skills.
Highly Desirable
- Experience within Financial Services, FinTech, or Banking.
- Knowledge of mortgage origination, servicing, or lending processes.
- Experience delivering enterprise-scale software solutions.
- Project Management certifications such as Prince2, AgilePM, PMP, or equivalent.
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