What will you be doing?

• End-to-End Delivery Ownership: Lead the complete delivery lifecycle for a portfolio of key client accounts, steering implementations, platform enhancements, and in-life services from initial onboarding through go-live.
• Executive Partnership & Account Advocacy: Act as the primary, trusted point of contact for client C-suite and senior stakeholders, establishing a collaborative "one-team" culture between Finova and customer teams to drive high NPS and satisfaction.
• Cross-Functional Team Orchestration: Direct internal multidisciplinary teams (Engineering, Product, Testing, and Consulting) to build comprehensive delivery plans, establish accurate cost estimates, and align resource scheduling.
• Delivery Governance & Risk Control: Establish and enforce robust governance structures, tracking project milestones, managing complex cross-stream dependencies, and proactively resolving commercially sensitive risks.
• Commercial Growth & Roadmap Strategy: Identify cross-sell, upsell, and contract renewal opportunities in partnership with Sales, directly influencing client technology roadmaps to align with Finova’s product strategy.
• Portfolio Financial Oversight: Maintain strict financial governance across customer accounts, overseeing accurate invoicing, budget tracking, and profitability reporting for senior leadership.
• Practice Evolution: Contribute directly to the continuous improvement of Finova’s delivery methodology, refining tools, frameworks, and operational standards to elevate client delivery performance company-wide.

What We Offer

• Hybrid working 🕰️: We operate on a hybrid model that is primarily office-based, requiring three days in the office each week, with the flexibility to work remotely for the remainder.
• Private medical insurance 👩‍⚕️: Comprehensive health cover, with the option to add your family to your plan, because your well-being matters to us.
• Life assurance & income protection 💰: We provide life assurance and income protection to give you peace of mind for the future.
• Family friendly policies 👶: Our enhanced family-friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed.
• Work from anywhere 🌴: Some thrive in the office, others at home — and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year.
• Flexible holiday package 🗓️: Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance.
• Company pension scheme 🏦: With salary exchange, you save on tax and can build a secure future.
• Employee assistance programme 💞: We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it.
• Electric car scheme 🚗: Get a brand-new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance.
• Health cash plan 🏥: Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy.
• Gym discounts 🏋️: Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centers nationwide.
• Perks that matter 🎁: We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events.

Equal Opportunity Statement

We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out, we’d love to discuss how your skills and experiences align with our needs.