ramarketing
Client Delivery Manager
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Why Ramarketing?
At Ramarketing, we prioritise our people and are committed to fostering an inclusive, supportive, and high-performing culture. We believe in creating a workplace where everyone can thrive, grow, and bring their authentic selves to work. Our core values—‘Have a go,’ ‘Be genuine,’ ‘Really Care,’ and ‘Be canny’—guide everything we do, from how we collaborate to the world-class results we deliver for our clients.
Job Purpose
The Client Delivery Manager is accountable for a range of activities, including overseeing the execution of standalone projects and integrated retainers, across our entire service offering. This includes Content, Design, Digital Marketing, Strategy, and Web. They will work collaboratively with project team members to plan and oversee all activities of their owned projects and ensure all tasks and goals are delivered on time, within scope, and within budget.
Using our chosen Project Management platform and supporting suite of tools, the Client Delivery Manager will own all project milestones from initial set-up through completion and financial reporting. By balancing world-class customer experience, adhering to core project management principles, and making commercially minded decisions, the Client Delivery will play a significant role in the agency achieving its financial goals.
What does a Client Delivery Manager at Ramarketing do?
A Client Delivery Manager will be accountable for coordinating activity across their owned projects and accounts. This could include helping to shape statements of work, creating and revising timelines, scheduling activities across our Capability departments, providing status updates to stakeholders, and keeping our Project Management platform up to date and reflective of status.
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Key Responsibilities
Delivery & Quality
- Establish accurate project timelines, ensuring key milestones are met on time and within budget.
- Allocate and manage internal resources effectively, ensuring best practices in project execution.
- Measure and report on project performance using appropriate tools and techniques.
- Scope project and retainer tasks accurately, seeking input from colleagues when needed.
Communication & Relationships
- Ensure all written and verbal communications are clear, concise, and on-brand.
- Keep stakeholders informed on project status, managing expectations and negotiations effectively.
- Communicate deadlines and scope clearly to clients and colleagues for accurate delivery.
- Liaise with third-party suppliers (e.g., IT, printers, hosting, CRM, CMS) to meet client requirements.
- Build and maintain strong client relationships to support account growth and handle concerns professionally.
- Escalate issues to department heads when necessary.
Reporting & Analysis
- Work with client leads to deliver projects efficiently, proactively identifying risks.
- Provide high-level reporting and insights to inform key decision-making.
- Analyse budget variations and escalate findings to the head of project delivery.
What’s Important to Us...
We are looking for a skilled Client Delivery and Project Manager, ideally with agency experience, who thrives in a fast-paced, dynamic agency environment. You will have a proven ability to manage complex projects, adapt to change, handle stakeholder expectations, and deliver your projects on time and within budget.
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Key Requirements
Attention to Detail
- Exceptional written, verbal, and telephonic communication skills that reflect our brand.
- Report key data to stakeholders, increasing the visibility of work status.
- Maintain full awareness of budget and timeline, making informed decisions throughout the project lifecycle.
Leveraging Platforms for Success
- Experience using Project Management tools to successfully deliver projects.
- Interest in optimising workflow and communication through integrated tools.
- Awareness of how AI can enhance Project Management and client experience.
Capability Knowledge & Delivery
- Understanding of at least some core service offerings.
- Experience collaborating with Capability teams on scoping, briefing, scheduling, within a client services, account management or project management capacity.
Personal Values & Behaviours
- Communicates effectively and authentically across various mediums.
- Committed to continuous learning and team development.
- Resilient in a fast-paced global environment, embracing change.
- Positive, challenge-driven attitude with a focus on improvement.
Job Details
- Job title: Project Manager
- Department: Project Management Office
- Location: United Kingdom, UK - Home-based
- Role type: Full-time
- Salary: £35,000 to £42,000 per annum
- Reports to: Commercial Project Lead
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