Accomplish
Client Delivery & Relationship Support
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Are you ready to be the face of innovation at a dynamic, specialist payments firm?
Accomplish is seeking a proactive, focused, and enthusiastic individual to join our growing team. This isn't just a job; it's a chance to jump into the exciting world of card issuing and electronic payment solutions for financial institutions and FinTech businesses.
Based full-time in our Knightsbridge/Belgravia, London offices, you'll be the crucial link in bringing new, dynamic card and payment programmes to life.
About Accomplish
Accomplish is a specialist in the card issuing space; a complete service provider of electronic payment solutions for financial institutions, programme managers, large corporations, and fintech businesses. We are continuously innovating and launching new products and services for our partners, as well as maintaining existing programmes. A key element of our services involves regulated financial services activities.
What You'll Be Doing
As a key team member, you will report to and support our Head of Products and Client Experience. You'll quickly gain a comprehensive understanding of our systems and capabilities, with the future goal of scoping and leading your own projects.
- Project Leadership & Onboarding: You'll act as a key relationship contact and manage the onboarding of new partnerships through to handover. This means working with Sales to understand new programme design requirements and converting them into effective scoping and project documentation.
- Relationship Architect: Be the "face of Accomplish" during onboarding projects. You'll cultivate dependable, trusting, open, and robust relationships with both internal and external stakeholders alike and set the standard for our new partners.
- Documentation & Detail: Take responsibility for specific tasks and eventually your own projects, maintaining clear, accurate, and timely documentation, including business requirements, design specifications, and meticulous minuting of project meetings. You'll also prepare and track all onboarding and design documents, ensuring careful version control.
- Troubleshooting & Training Guru: Take ownership to troubleshoot client issues and proactively propose solutions. You'll deliver ‘train the trainer’ style sessions and maintain comprehensive Client User Guides to help clients become self-sufficient.
- The Problem Solver: We need someone willing to think and work ‘outside of the box’ to handle every eventuality, ensuring we maintain an exemplary and reliable standard of service.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
We are looking for a pragmatic and enthusiastic candidate who is a good listener, loves dealing with all sorts of people, and is diplomatic and tactful.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Client-Facing Experience is Key: Previous experience and enthusiasm for a B2B or B2C client-facing role is a prerequisite.
- Planning & Organisation: You must be a ‘self-starter’ who can plan ahead, identify potential bottlenecks, and clearly articulate solutions to manage demanding stakeholders. Experience with planning and coordination, including identifying dependencies, is essential.
- Communication Skills: Strong phone contact handling skills and active listening are a must. You need confident communication and presentation skills, with an excellent grasp of spelling and grammar in fluent English.
- Attention to detail: You take care in everything you do and have the ability to juggle all elements from the smallest detail to the big picture.
- Language Advantage: Proficiency in French would be an attractive attribute, as we work with international clients. Other languages are a plus.
- FinTech Interest: Experience in the payments industry is preferable, but not essential. We are looking for someone who cares deeply about delivering high standards and wants to learn, grow and progress.
If you are organised, practical, and dependable, we would love to hear from you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location