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Job Description
Likewize is the premier global boutique for device protection and pre-owned solutions. From phones to smart home devices, we care for the tech that powers everyday life.
At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.
We are looking for two motivated and detail-oriented Client Support team members to join our Client Desk team in Crewe. As Client Desk Support, you will play a crucial role in supporting our Account Managers by assisting with client-related tasks, providing administrative support, and helping to maintain strong client relationships. This is a fantastic opportunity to gain hands-on experience and develop your career in client services and account management.
Primary Responsibilities
- Support Account Managers in managing client accounts, ensuring smooth day-to-day operations.
- Assist with preparing client reports, presentations, and other materials for meetings.
- Handle client inquiries and requests, escalating issues to Account Managers when necessary.
- Track and manage client projects, ensuring timelines are met and client expectations are exceeded.
- Assist with the onboarding of new clients, including gathering necessary information and ensuring that processes are followed.
- Maintain accurate client records, ensuring all client interactions are logged and tracked in the CRM system.
- Collaborate with internal teams (e.g., operations, technical support, finance) to coordinate service delivery, supply of timely updates and ensure client satisfaction.
- Monitor client satisfaction and work with Account Managers to identify areas for improvement.
- Participate in ongoing training and development to enhance your skills in account management and client relations. This will lead to developing skills and responsibilities in areas such as:
- Presenting internally and externally to clients
- Bringing ideas and energy to internal projects
- Presenting to senior Likewize stakeholders
- Analysing information provided by the rest of the business and understanding how to present this to customers
- Assessing current workflows, identifying automation opportunities, and implementing system-based improvements, requiring strong IT capability and confidence working with digital tools.
- Manage the processes for collaborating with compliance and underwriting teams
- Guided support through the management of small projects
- Respect the value of information by following Likewize's data protection / information security policies and procedures
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FCA Conduct Responsibilities
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Likewize is authorised by the FCA which means that we must meet a range of requirements, standards and rules. If we don’t all work to meet these standards the FCA have a range of enforcement powers they can use to protect consumers and act against firms and individuals. Those enforcement powers include imposing financial penalties or prohibiting individuals from carrying out regulated activities.
Individual Conduct rules:
- You must act with integrity
- You must act with due skill, care and diligence
- You must be open and cooperative with the FCA, the PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct
Requirements
- A recent graduate with a degree in any field desired (Business, Communications, or similar disciplines preferred). or relevant working experience.
- Strong communication skills, both written and verbal, with the ability to build and maintain relationships with clients.
- Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.
- Ability to work collaboratively as part of a team, supporting Account Managers and other internal stakeholders.
- A customer-focused attitude with a proactive approach to problem-solving.
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