Ryan
Client Development Associate
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Why Ryan?
Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
We are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities.
This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.
This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings. Full industry training will be provided.
This position is based in Salford, MediaCity, M50.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Duties and Responsibilities
Client Onboarding and Engagement
- Proactively contact new and existing clients via outbound calls, email, and virtual meetings
- Build strong early-stage relationships and create a positive first impression
- Clearly explain onboarding steps, required documentation, and service processes
- Ensure a smooth and efficient transition to internal delivery teams
Documentation and Process Management
- Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data)
- Ensure information is complete and accurate before handover
- Maintain high-quality record-keeping and update CRM systems in real time
- Monitor progress to minimize onboarding delays
Ongoing Client Management & Renewals
- Maintain regular contact with clients throughout the service cycle
- Track contract timelines and support renewal conversations
- Reinforce the value delivered and address questions or concerns
- Support retention by ensuring clients understand outcomes and next steps
- Identify re-engagement opportunities where appropriate
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Revenue Growth and Service Expansion
- Identify opportunities to introduce additional services, including:
- Lease Consultancy
- Contract Renewal Services
- Additional Property Reviews
- Position services in a consultative, client-centric manner
- Collaborate with senior team members to convert growth opportunities
Education and Experience
- Strong communication skills (phone, email, virtual meetings)
- Highly organised with strong attention to detail
- Comfortable working to KPIs and performance targets
- Ability to manage multiple clients and priorities
- Confident handling client queries and managing expectations
- Quick to learn and adaptable to new systems and processes
Desirable but not essential:
- Experience in property, business rates, or professional services
- Background in onboarding, account management, renewals, or sales support
- Knowledge of CRM platforms and document collection workflows
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location