Perch Group
Client Development Manager
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Perch Group are looking for a Client Development Manager!
At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.
Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.
Role Overview
As the Client Development Manager, you will be responsible for driving commercial growth across an assigned portfolio of existing clients while identifying and securing new business opportunities, predominantly within the debt purchase sector.
Could this be the next step in your career?
The role combines strategic account development, client success and governance with proactive business development, identifying opportunities to expand services, strengthen partnerships and maximise long-term client value.
Day-to-Day Responsibilities
- End to end ownership of client relationships.
- Develop and execute strategic account growth plans.
- Build trusted relationships with key client stakeholders.
- Identify cross-selling opportunities across all Group business units.
- Lead commercial discussions, renewals and service expansion opportunities.
- Identify and secure new business opportunities, predominantly within the debt purchase market.
- Build relationships with prospective clients and industry contacts.
- Generate and manage a pipeline of new commercial opportunities.
- Work closely with the business development team to coordinate market activity.
- Lead governance meetings and client performance reviews.
- Monitor client satisfaction and manage escalations where required.
- Collaborate with Client Operations, Client Services and Marketing to deliver an outstanding client experience.
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Requirements
- Proven experience in account management, client development or business development.
- Experience within debt purchase, financial services or a related sector is highly desirable.
- Strong commercial acumen and negotiation skills.
- Excellent stakeholder management and communication skills.
- Ability to identify, qualify and convert growth opportunities.
- Confident presenting to senior client stakeholders.
- Self-motivated, organised and outcome focused.
Application Timeline
- A first stage video call with the internal recruitment team (15 minute call)
- A face to face or video call with the hiring manager (45 minutes - 60 minutes)
Typically, the average successful applicant will be within this timeline for 2-3 weeks.
Please note we will close this role once we have enough applications for the next stages therefore you should submit your application ASAP to avoid any disappointment.
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If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.
Why Apply?
- £60,000 + up to 20% of your annual salary, paid as a bonus.
- This role can be based at our Blackpool or Manchester office.
- 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday.
- The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
- And many more benefits to support your wellbeing and professional development.
So, what are you waiting for? Submit your application today.
Equal Opportunity Employer
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk.
PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.
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