NEW PATHWAYS FAMILY FRIENDLY THERAPEUTIC CENTRE OF EXCELLENCE
Client Engagement Administrator
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PURPOSE OF THE POST
To provide administrative support and to ensure the efficient day to day running of the office. This post has a strong emphasis on client support and engagement.
GENERAL
The post holder will embody New Pathways’ ethos and values and will model appropriate behaviours at all times and in all areas of responsibility.
- Commit to a continuous improvement culture and be prepared to undertake other duties and responsibilities relevant to the nature, level, and extent of the post.
- Ensure CPD by attending relevant training and workshops as required.
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MAIN TASKS AND DUTIES
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- Offer a welcoming and non-judgemental environment to all service users.
- Act as first point of contact with reception duties, including answering telephone enquiries, welcoming clients, dealing with incoming and outgoing mail, etc.
- Record initial referral information from clients.
- Liaise with clients, counsellors, and volunteers by telephone, Microsoft Teams, etc.
- Schedule client appointments.
- Co-ordinate counselling timetables.
- Maintain records, both written and computerized.
- Ensure an effective system of communication exists between clients, counsellors, and volunteers.
- Word processing of letters, reports, and other documents.
- Undertake relevant training, as required.
- General clerical tasks including photocopying, filing, etc.
- Complete routine health & safety checks.
- Order stationery and other supplies.
- Undertake any other reasonable tasks not outlined in this job description, but which will assist the aims and objectives of New Pathways.
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