Havas Lynx
Client Engagement Director - Experiential
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Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector?
Summary of the role
As the Client Engagement Director (Experiential) at Havas Lynx, you will be responsible for leading, and growing our experiential offering with a core focus on specialised congress. You will be a proven expert in nurturing long-lasting client partnerships, specifically within the live and brand experience space.
You will take strategic ownership of the experiential portfolio, providing high-level consultancy to clients while identifying and driving new business. Working in close partnership with our Creative/Executive Production leads, you will ensure that strategic rigor meets world-class creative execution. As a natural leader, you will inspire a multi-disciplinary team to deliver efficient, effective, and profitable experiential services, ensuring our offering remains at the cutting edge of the healthcare industry.
About us
At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising.
Committed to driving meaningful change - a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting-edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives.
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What you can expect to be doing:
- Maintain strong client relationships, positioning yourself as a strategic partner for their congress and experiential needs while developing a deep understanding of their brand strategy to ensure activations deliver mutual gains and measurable ROI
- Lead strategic responses for experiential briefs, ensuring creative concepts are factually accurate, medically compliant, and strategically on point, whilst acting as a subject matter expert across the agency
- Proactively identify and lead new business opportunities within existing client rosters and via external pitches, taking complete responsibility for the financial success of the experiential portfolio
- Oversee the development of complex cost proposals for large-scale builds and activations, ensuring sound financial health and smart billing practices while educating the wider Client Services team on experiential financial procedures
- Act as the final point of quality control for all experiential projects, ensuring they are delivered to the highest standard, on time, and within budget, whilst monitoring and measuring campaign effectiveness
- Empower and lead a team of specialists, creating a positive culture of continued learning and fostering collaboration between Client Services, Creative, and Production
This role could be a great fit for you if:
- You have significant previous congress experience along with proven management and leadership skills with the ability to drive a collaborative approach across different disciplines
- You possess strategic and critical thinking abilities, with the capacity to flex between long-term big picture planning and day-to-day problem-solving for live events
- You demonstrate exceptional commercial acumen and experience managing large-scale project budgets
- You are proactive and self-starting, resilient and responsive to the fast-paced nature of live event environments
- You act as a collaborative partner who champions and celebrates the experiential discipline, motivating and inspiring others across the agency
- You drive excellence by pushing the boundaries of what is possible in healthcare experiential
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What you can expect from us
A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It's a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.
You can also expect a whole host of benefits, including:
- Hybrid Working – 3 days in the office (flexible working options are available for in-office days)
- Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service
- Option to buy, carry or sell holidays
- Early Friday finish throughout the year
- Seasonal working hours
- Enhanced family leave, pay and return to work benefit scheme
- Extensive L&D support
- Sabbatical opportunities
- Season ticket interest free loans for travel
- Cycle to work scheme
- Life insurance (4x salary)
- Company pension scheme
- Fully compensated company events
- Volunteer days
- Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more
- Medicash healthcare benefit
- 24/7 access to a free, confidential and independent Employee Assistance Programme
Get in touch to find out how we can make an impact that matters together.
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