SMG
Client Executive
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Location: London, minimum 2 days in the office per week
Salary: From £28k+ & 10% discretionary bonus
Level: Executive-level, supporting client relationships and campaign delivery
Who are we?
We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.
We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.
About the role
We are looking for a Client Executive to join our Deliveroo Media partnership.
You’ll play an important role in managing and growing a portfolio of FMCG brands and their investment across Deliveroo’s advertising ecosystem. Working closely with Client Managers, you’ll build strong client relationships, turn commercial objectives into effective retail media solutions and help deliver high-quality campaigns that create value for brands, customers and Deliveroo.
What you’ll do
- Manage day-to-day relationships with FMCG clients, building trust and identifying opportunities to grow their investment.
- Understand client objectives and help develop insight-led retail media proposals that support their commercial goals.
- Reach out to prospective FMCG partners to build new relationships and secure meetings.
- Work with Client Managers and Directors to create compelling proposals, pitch materials and post-campaign analysis.
- Coordinate campaigns across Deliveroo Media channels, helping ensure they are delivered on time and to a high standard.
- Collaborate with Planning, Insights, Creative, Operations and Deliveroo stakeholders to deliver seamless campaigns.
- Create clear, engaging client communications, reports, meeting follow-ups and recommendations.
- Contribute ideas and creative thinking to develop effective media solutions for clients.
- Build a strong understanding of the Deliveroo Media proposition and confidently communicate its value to clients.
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What we’re looking for
- Experience building strong relationships with FMCG marketing, shopper or media stakeholders.
- Commercial awareness and experience contributing to media revenue growth.
- An understanding of how brand objectives can be translated into effective media solutions.
- A results-focused approach, with an understanding of campaign and commercial KPIs.
- Confidence using data and insights to assess campaign performance and identify opportunities for optimisation.
- Strong collaboration skills, with the ability to work effectively across commercial, insights, operations and data teams.
- Strategic and creative thinking, with an interest in identifying new commercial and campaign opportunities.
- An understanding of the FMCG and retail media landscape, with an interest in evolving trends, advertiser expectations and competitive activity.
We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.
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Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.
Why SMG?
At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.
We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.
Benefits
- 10% discretionary bonus
- £1,800 yearly wellbeing fund (on top of your salary!)
- Free Headspace subscription
- £500 yearly “Uni Fund” for learning
- 4 extra Wellbeing Days off per year
- Annual Summer conference + year-round celebrations
- 4pm finishes every Friday
- Flexible and hybrid working
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