Illume Executive Consulting
Client Experience & Delivery Coordinator
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Company Description
Illume Executive Consulting is a fast-growing culture, leadership and performance advisory firm that partners with leadership teams to connect culture, leadership, and measurable business outcomes. The firm focuses on organizations at critical growth stages where strategy is clear but execution and culture alignment need strengthening. Illume’s work spans cultural governance, inclusive practices, and leadership authority, positioning culture as core business infrastructure rather than a standalone initiative. Through senior advisory support, a curated expert faculty, and a blended model of executive development and digital learning tools, Illume helps clients embed inclusion, accountability, and performance-oriented behaviors. Clients benefit from stronger leadership, improved retention and engagement, and a clearer path to becoming an employer of choice across sectors such as financial services, real estate, and professional services.
Role Description
The Client Experience and Delivery Coordinator will be responsible for ensuring the smooth planning, coordination, and operational delivery of key programmes across Illume. They will act as the operational hub for each programme, coordinating participants, client firms, and programme logistics to ensure an exceptional participant experience at every stage. Day-to-day responsibilities include:
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- Coordinating project timelines and logistics
- Preparing client-facing materials
- Managing session invitations and attendance
- Tracking key milestones across multiple workstreams
The Coordinator will liaise regularly with consultants, faculty, and client stakeholders to confirm requirements, gather feedback, and resolve issues promptly. Additional tasks include:
- Maintaining accurate records in project and CRM systems
- Supporting online and in-person events
- Contributing to continuous improvement of delivery processes and client experience standards
Qualifications
Essential
- Exceptional organisation, able to manage multiple concurrent workstreams without things falling through the cracks
- Proactive communication, over-communicates progress, flags issues early, does not wait to be chased
- Stakeholder management, professional, warm, and confident with clients, participants, and senior stakeholders
- Event coordination experience, has planned and delivered in-person events end to end
- Project management, comfortable with timelines, trackers, and keeping multiple owners aligned
- Microsoft Office and Google Workspace proficiency
- Excellent written communication, clear, professional, and on-brand
- Sound judgement, knows when to act independently and when to escalate
- Confidentiality and data protection awareness, particularly in handling participant information and programme records
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Desirable
- Experience in financial services, professional services, or the built environment
- Experience supporting learning and development or leadership programmes
- Interest in DEI, culture, and organisational inclusion
- Familiarity with programme evaluation or participant experience tracking
- Experience working in or alongside a founder-led business
- Genuine ambition to grow, this role will evolve as the business scales and the right person will want to grow with it
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