RedCat Digital
Client Experience Engagement Manager | Customer Engagement Strategy
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Client Experience Engagement Manager | London | £80,000–£100,000 + Benefits
Are you passionate about creating seamless, personalised client experiences across multiple channels? We're partnering with a leading financial services organisation to appoint a Client Experience Engagement Manager who will play a pivotal role in shaping how clients experience the business across every touchpoint.
This is a newly created strategic position where you'll become the central point of coordination for client engagement, bringing together activity across Marketing, Customer Journeys, Data & Analytics, Product, Digital, Operations and Relationship teams to create one connected and consistent client experience.
Rather than creating communications yourself, you'll ensure the right engagement reaches the right clients, at the right time, through the right channels.
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Key responsibilities:
- Develop and embed an enterprise-wide client engagement framework.
- Create and manage engagement roadmaps aligned to business priorities and client needs.
- Coordinate communications and engagement across multiple teams, channels and touchpoints.
- Establish governance, operating models and best practice to improve consistency.
- Use customer insight, data and performance metrics to optimise engagement and demonstrate measurable outcomes.
- Build strong relationships with senior stakeholders, influencing decisions and driving alignment across the organisation.
- Simplify client communications, reduce duplication and improve the end-to-end customer experience.
We're looking for someone with:
- Experience within Client Experience, Customer Experience, Customer Engagement, Marketing Strategy or Communications.
- A proven track record of influencing senior stakeholders across large, complex organisations.
- Experience developing engagement strategies, operating models, governance frameworks or customer engagement roadmaps.
- Strong commercial awareness combined with an understanding of customer lifecycle management.
- Confidence presenting to senior leadership and translating complex challenges into clear, actionable plans.
- Experience within financial services, consulting or another customer-centric industry is highly desirable.
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This is an outstanding opportunity to shape how a major organisation engages with its clients, creating a more coordinated, personalised and measurable approach to customer engagement.
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