Home Instead
Client Experience Lead
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Company Description
Home Instead is a leading provider of high-quality home care, supporting people to live independently in their own homes. We pride ourselves on delivering person-centred care and building strong, trusted relationships with our clients and their families.
Job Description
As a Client Experience Lead, you will be the main point of contact for allocated clients, ensuring they receive a high-quality, personalised service. You will conduct service reviews, manage and update care plans, support care professionals, and proactively address any concerns to maintain excellent client satisfaction.
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Qualifications
- Experience within the care sector
- Supervisory or coordination experience preferred
- Experience with care planning and medication (MAR charts)
- Good IT skills and confidence using care systems
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Additional Information
- Full UK driving licence and access to a vehicle required
- Participation in an on-call rota (evenings/weekends) required
- Enhanced DBS check required
- Opportunities for training and development
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