Home Instead
Client Experience Manager
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Company Description
Make a Real Difference Every Day
At Home Instead, we're passionate about helping older people live independently in the comfort of their own homes. Our relationship-led approach means we focus on delivering outstanding, person-centred care, and we're looking for an experienced Client Experience Manager to help us continue delivering exceptional service to our clients and supporting our incredible Care Professionals.
This is an exciting opportunity for someone who enjoys building relationships, leading people and ensuring every client receives the highest standard of care.
Job Description
The Role
Working closely with the Registered Care Manager, you'll play a key role in managing the client journey from initial consultation through to ongoing reviews, ensuring every client receives a personalised service that exceeds expectations.
Your responsibilities will include:
- Carrying out new client consultations and care assessments.
- Developing, reviewing and auditing person-centred care plans.
- Building strong relationships with clients, families and healthcare professionals.
- Supporting, mentoring and supervising our Care Professionals through regular supervisions, appraisals and competency assessments.
- Conducting client reviews and ensuring care continues to meet changing needs.
- Maintaining accurate digital care records and supporting care planning systems.
- Identifying training and development needs within the care team.
- Supporting the Registered Care Manager and deputising in their absence when required.
- Participating in the on-call rota.
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Qualifications
About You
We're looking for someone who genuinely shares our passion for delivering exceptional home care.
You'll ideally have:
- Level 3 Health & Social Care qualification (or equivalent).
- Experience in a senior care, field care supervisor, care coordinator or similar role.
- Strong knowledge of person-centred care and care planning.
- Experience supervising, coaching and developing care teams.
- Excellent communication and relationship-building skills.
- Good IT skills and confidence using digital care systems.
- A full UK driving licence and access to a vehicle.
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Additional Information
Why Join Home Instead?
At Home Instead, you'll become part of a supportive, friendly team that genuinely cares about its clients and each other.
We offer:
- A rewarding leadership role where you can make a real difference.
- Ongoing professional development and training.
- Supportive management team.
- Opportunities to progress your career.
- A positive, values-led culture built on kindness, trust and respect.
- The opportunity to work for one of the UK's leading home care providers.
Passionate about delivering exceptional care? Join our team and make a real difference to the lives of our clients, their families and our Care Professionals every day.
Ready to Join Us?
Apply today or contact us on 01952 581112 or [email protected] for an informal chat.
Help us continue delivering outstanding care to our local community.
All roles at Home Instead are subject to satisfactory references and DBS checks.
Date Advert Closes: 01 September 2026
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