Edelman
Client Finance Coordinator
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Edelman
Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.
At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.
Key Responsibilities
Client, project and Workday administration
- Maintain administrative trackers
- Support routine setup requests by checking that mandatory information is present
- Chase missing information
- Route complete packs to the correct owner
- Maintain approved records and process notes
Billing and invoicing support
- Prepare billing administration packs using approved inputs and templates
- Gather invoice backup, PO references, project codes and approved billing details
- Track billing status, missing backup, approval gaps and PO blockers
- Locate documentation for routine queries
Working capital coordination support
- Distribute approved AR, AP or working capital reports where required
- Maintain internal follow-up trackers
- Gather documentation or internal commentary requested by Credit Control, AP, Billing, local finance or the Regional Finance Lead
- Escalate blockers through agreed routes
Data quality and exception tracking
- Perform first-pass administrative checks for data completeness, coding, missing time, missing backup, project references and tracker status
- Compare approved exports and trackers to identify omissions or obvious mismatches
- Prepare exception lists for accountable owners
Reporting administration and tracker maintenance
- Run, download and save standard Workday or approved finance-system reports according to an agreed calendar and naming convention
- Populate pre-agreed templates and admin trackers
- Distribute routine status outputs to the agreed internal audience
Documentation, audit and compliance support
- Retrieve, organise and file approved invoices, billing backup, POs, approvals, reconciliations, correspondence and other supporting documentation
- Track evidence requests and submit documentation to the accountable owner on time
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Process documentation and transition support
- Maintain SOPs, task checklists, handover notes, reporting calendars and escalation routes
- Support safe transition of repeatable admin tasks by following agreed handover plans and controls
- Flag recurring manual work or unclear ownership
Stakeholder coordination and escalation
- Coordinate routine follow-up across UK finance, EMEA Client Finance, local finance, Billing / FSS, Credit Control, AP, account teams and Project Managers
- Send clear reminders, capture action owners and escalate when judgement is required
Required Experience, Skills And Capabilities
- Degree, diploma or equivalent experience in finance, accounting, business administration or a related field
- Strong written and spoken English, required due to the international EMEA working environment
- Proficiency in Microsoft Excel and confidence working with structured data, trackers and recurring templates
- Strong organisation, time management and attention to detail; able to manage recurring weekly and monthly deadlines
- Comfortable working with finance systems and following documented processes accurately
- Clear communication style and ability to follow up professionally with stakeholders across markets and time zones
- Good judgement on when to escalate rather than resolve independently
- Ability to handle confidential financial, client and employee information appropriately
- Service-oriented, process-minded and persistent in closing routine administrative actions
Preferred Experience And Capabilities
- Experience in finance administration, billing support, client finance administration, shared services, project finance administration or AR/AP coordination support
- Workday experience is a plus
- Exposure to a professional services, agency or multi-market environment is preferred but not essential
- Familiarity with purchase orders, invoices, invoice backup, project codes, WIP, AR/AP status reports and finance documentation is helpful
- Additional EMEA language capability is a plus, particularly Spanish, Italian, French or German
- Basic exposure to process improvement tools, SharePoint, Teams, Power BI or Power Automate is helpful where it supports administrative efficiency
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Candidate profile
The right candidate is structured, accurate and comfortable with detailed administrative finance work. They enjoy making processes run reliably, maintaining clean documentation and following up until actions are closed.
They have enough finance awareness to recognise when information looks incomplete or inconsistent, and enough judgement to know when a matter needs to be escalated to the correct owner. The role requires a disciplined operator rather than a commercial finance decision-maker.
Working environment
- London-based role supporting EMEA stakeholders across multiple markets and time zones
- Recurring weekly and monthly finance administration cycles with clear deadlines
- Close working relationships with local finance, Billing / FSS, Credit Control, Accounts Payable, account teams and Project Managers
- Documented processes, named escalation routes and clear boundaries around decision rights
- Regular handling of confidential client, finance and employee information
What success looks like
- Billing documentation and administration packs are prepared accurately and by agreed deadlines
- Billing delays caused by missing backup, missing POs or incomplete administrative inputs are reduced
- Workday and project administration requests are tracked consistently, with blockers escalated promptly
- AR/AP support trackers and routine administrative reports are updated and distributed according to the agreed calendar
- Exception lists and data-quality issues are routed to the correct owner without assuming decision rights
- SOPs, handover notes and escalation routes are maintained for assigned clients and processes
- Feedback from UK finance, EMEA Client Finance, FSS, local finance and account teams is positive on reliability, accuracy and follow-through
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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