Hamilton & Inches
Client Host
City of Edinburgh
Posted about 17 hours ago
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The Role
Responsible for welcoming every customer into our Showroom and ensuring that they receive a warm and memorable welcome and farewell
- Understanding customer needs and proactively assisting to ensure that we go above and beyond
- Represent the brand image of Hamilton & Inches, ensuring a positive impact on all suppliers and customers
- To assist the Showroom team in all activities relating to the client experience and showroom operations
- Manage incoming calls and communication to the Showroom politely and efficiently
- Accountable for client hospitality, including the F&B offering, making refreshments for all customers and visitors
- Maintain and replenish stock levels across sundries, including customer refreshments, stationery, and general supplies
- Work alongside the Security team to ensure safe working conditions for the Showroom
- Attend and assist with events as required
- Maintain cleanliness standards in our Showroom at all times
- Take responsibility for a safe working environment in the workshop, ensuring all Health and Safety policies and procedures are adhered to
- Maintain client confidentiality at all times
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The Candidate
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- Experience in luxury hospitality or retail
- Experience in jewellery and watches preferable
- Flexible attitude and strong communication skills
- Ability to work well under pressure and maintain exceptional customer service at all times
- An outstanding passion for delivery of customer service
- Meticulous in approach to details
- Exceptional phone etiquette
- An approachable, confident, courteous manner and ability to provide a high standard of customer care
- Work well within a team, be enthusiastic, proactive, take initiative and have a problem-solving mind-set
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Skills
Customer Service
Luxury Hospitality
Communication Skills
Phone Etiquette
Problem Solving
Teamwork
Time Management
Attention To Detail
Client Relationship Management
Hospitality Management