Screwfix
Client Insights Manager - Retail Media Partnerships
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Overview
What if you could help build something from the ground up?
We’re launching CoreIQ, a brand-new proposition within our growing Retail Media team, giving our vendor partners access to the rich customer, market and ecommerce data behind Screwfix. And we’re looking for a Client Insights Manager to help make it a success.
This is more than a traditional client or customer success role. You’ll be joining at the start of CoreIQ’s journey, helping shape how we onboard clients, drive adoption and make sure our vendor partners are getting genuine, measurable value from the platform.
You’ll be vendor-facing alongside our Sales team, building trusted relationships, supporting pitches and demonstrations, helping clients get the most from CoreIQ and identifying opportunities to grow engagement. You’ll also work closely with our Retail Media, Commercial, Technology, Product and Data teams, bringing client feedback and insight back into the business and helping shape how CoreIQ evolves.
You’ll be joining our Retail Media team at an exciting point in its growth, working alongside Sales and Partnerships colleagues to build relationships with our vendors, drive adoption of CoreIQ and help shape how this new proposition develops.
It’s a role with plenty of opportunity to make your mark. You’ll be building relationships, using data and insight to spot opportunities, solving problems and helping establish what great client success looks like as this new proposition grows.
And with our Retail Media team still growing and evolving, it’s a brilliant time to join us. If you’re someone who loves working with clients, gets excited by data and insight, and thrives on the opportunity to build something new, we’d love to hear from you.
Hybrid Working
We know that one size doesn’t fit all when it comes to hybrid working. For this role, we’re open to discussing a working pattern that works for you and the team. You’ll need to be comfortable travelling to our Yeovil, Somerset office on a regular basis, typically weekly or fortnightly, as well as our Paddington, London office. The exact balance can be discussed as part of the recruitment process.
Internally this role is known as Customer Success Manager.
What's in it for you?
- Discretionary annual bonus up to 20%
- 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
- Hybrid working with flexible start and end times around core working hours
- Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
- EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
- Up to 14% employer pension contributions
- Life cover up to 4x your salary
- Health cash plan and discounted gym memberships (up to 25% savings)
- 20% discount at Screwfix and B&Q
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Responsibilities
- Own the successful sales, adoption and ongoing utilisation of CoreIQ across the vendor base, ensuring customers realise measurable value from the platform and embed data-driven decision making within their organisations.
- Lead the end-to-end customer onboarding experience, establishing best practice processes that accelerate time-to-value, drive platform engagement and create a positive customer experience from launch onwards.
- Act as the primary advocate for CoreIQ customers, proactively identifying barriers to success, resolving issues through cross-functional collaboration, and ensuring service levels support customer retention and satisfaction.
- Drive customer education and capability, equipping users to maximise the value of CoreIQ through training, insight sharing and best-practice guidance that increases platform adoption and usage.
- Own ongoing customer success reviews, using engagement data, customer feedback and commercial insight to identify growth opportunities, improve customer outcomes and support renewal and retention objectives.
- Partner with Retail Media Partnerships colleagues to support the commercial growth of CoreIQ, contributing to prospect demonstrations, customer trials and the successful conversion of new business opportunities.
- Influence the future development of CoreIQ by translating customer needs, market trends and platform feedback into actionable recommendations for Kingfisher technology, product and data teams. Actively help the teams to build out upcoming data modules and be the primary contact for Screwfix in these conversations.
- Design and iterate the pitching materials for CoreIQ, then create and socialise case studies on CoreIQ adoption.
- Monitor and report on customer success metrics, adoption trends and retention performance, providing insight and recommendations that support the growth and profitability of the Retail Media function. Build effective relationships across Retail Media, Commercial, Technology and Kingfisher teams to ensure priorities are aligned, customer needs are represented and strategic objectives are delivered. Garner feedback from key internal superusers to increase adoption of CoreIQ for key teams like Commercial, Supply Chain and more.
Qualifications
- Customer centric and passion for driving profit via excellent customer service.
- Agile in their ability to build their understanding of the Retail Media business and be an active part in growing our retail media network.
- Highly organised, able to juggle the various demands of vendors.
- Preference of previous Retail Media Industry experience.
- Self-motivated to learn and grow as both Screwfix Media Partnerships and the industry and a whole evolves at speed.
- Takes ownership of customer outcomes, driving vendor adoption, engagement and retention through proactive management and clear prioritisation.
- Uses insight and data to identify opportunities to improve customer experience, platform performance and commercial outcomes.
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At Screwfix, Your Wellbeing Comes First
- Financial wellbeing
- Wagestream access to track earnings and save
- Access to the Kingfisher Share Scheme
- Colleague support fund
- Exclusive offers and discounts via our Hapi app
- Cycle-to-work scheme and savings on bikes
- Every day benefits
- Career progression and development programmes
- Coaching and mentoring to help you thrive
- Access to wellbeing resourcing including PepTalk
- Support networks available
Recruitment Process
We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.
We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.
Sustainability at Screwfix
We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.
We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.
Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.
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